Implementation Specialist

17 hours ago


Tirupati, India beBeeTechnical Full time

Talkdesk Support and Implementation EngineerJob Description:We are seeking a highly skilled technical professional to provide level 2 support for Talkdesk platform incidents and service requests. The selected engineer will work as a subcontractor to assist with day-to-day operations, troubleshooting, system enhancements, integration support, and configuration activities.Provide Level 2 technical support for Talkdesk platform incidents and service requests.Assist in setup, configuration, and deployment across various business units.Work with internal IT and business teams to implement and maintain integrations with CRM and other enterprise tools.Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Support prompt engineering and workflow optimization.Collaborate with support teams for escalations or advanced issue resolution.Document processes, configuration changes, and best practices.Provide periodic reports on performance metrics, issues, and resolutions.Required Skills and Qualifications:Strong technical knowledge of Talkdesk platform features and functionality.Excellent communication and problem-solving skills.Ability to work independently and collaboratively as part of a team.Experience with integration development and maintenance.Familiarity with CRM and enterprise tools.Benefits:This is an opportunity to join a dynamic team and contribute to the success of our organization.Others:We are committed to providing a safe and inclusive work environment.



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