Multilingual IT Service Desk Engineer
3 days ago
Title: Multilingual IT Service Desk Engineer (L0/L1 Support) Location: Remote Key Responsibilities Customer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience. Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications. Task Execution: Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains. System Maintenance: Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools. Backup & Restore Operations: Monitor backup systems, resolve issues, and fulfill customer data restoration requests. Remote Resolution: Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary. Vendor & ISP Coordination: Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control. Required Skills & Qualifications Proficiency in one or more of the following languages : Bahasa (Indonesian) Filipino (Tagalog/Philippines) Mandarin Chinese Strong verbal and written communication skills in English . 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support . Hands-on knowledge of operating systems (Windows/Mac/Linux), networking basics, and enterprise applications. Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira). Ability to follow standard operating procedures and escalate complex issues to higher-level teams. Strong customer service orientation and problem-solving mindset. Preferred Qualifications ITIL Foundation certification or equivalent exposure to ITSM processes. Experience supporting global customers in a multilingual service desk environment. Flexibility to work in 24x7 rotational shifts as required. Location Flexible – Team can be based in India or outside India (as per language availability and business requirements).
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Multilingual IT Service Desk Engineer
2 weeks ago
bangalore, India TECEZE Full timeTitle: Multilingual IT Service Desk Engineer (L0/L1 Support)Location: RemoteKey ResponsibilitiesCustomer Call Handling: Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.Initial Troubleshooting: Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux,...
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Service Desk Engineer
3 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Service Desk Engineer
2 weeks ago
Bangalore, Karnataka, India Betsol Full timeCompany Description BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries BETSOL team holds several engineering patents is recognized with industry awards and BETSOL maintains a net promoter score that is 2x the industry average BETSOL s open-source backup and...
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Service Desk Manager
7 days ago
bangalore, India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
7 days ago
bangalore, India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service desk analyst
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Bangalore, India Capgemini Engineering Full timeService Desk Analyst Location: PAN India Experience: 2–4 years Choosing Capgemini means choosing a place where you’ll be empowered to grow your career, supported by a collaborative team, and inspired to deliver exceptional IT support services. Join us in helping organizations streamline their IT operations and enhance user experience through...
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Help Desk Associate
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bangalore, India Olive Green Consulting Full timeWe’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking) Location: Pune, India (Remote) Shifts: 24/7 Rotational (including night shifts) Work Days: 5 days/week We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an...
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Service Desk Senior
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Bangalore, India LogFix SCM Solutions Pvt Ltd Full timeSenior Service Desk Associate &## ; Location: Bangalore (Hybrid/Remote) &##Experience: 8+ Years &##We are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical...
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Service Desk Specialist
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bangalore, India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote...
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Service Desk Specialist
2 weeks ago
bangalore, India DigitalRemoteServices Full timeCompany Description At Digital Remote Services, we specialize in providing cutting-edge digital solutions to empower businesses worldwide. Our focus is on enabling seamless operations, enhancing productivity, and driving growth through innovative and tailored remote services. Our core services include scalable cloud solutions, advanced remote collaboration...
