Customer Experience Manager
2 weeks ago
Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer issues and follow problems through to resolution.4. Meeting with other managers to discuss possible improvements to customer service.5. Supervise and train the staff members to provide highest standards of customer service.Requirement:-Good knowledge of the company, the brand and the store they are applying for. -Passion for people and processes. -Systematic organized approach to work. -Flexibility and problem solving ability. -Has initiative to identify problems and opportunities to be proactive.-Ability to handle pressure and react quickly to situations. -Uses initiative to make timely decisions in challenging conditions and circumstances.-Self-motivated and ability to motivate others.-Tenacious and resilient. -Ability to lead by example, motivate and develop employees.-Ability to work autonomously and as part of a team.-Excellent communication skills.
-
Customer Experience Manager
5 days ago
Bangalore, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
-
Customer Experience Manager
5 days ago
bangalore, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
-
Customer Experience Manager
3 days ago
Bangalore, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
-
Customer Experience Manager
3 weeks ago
bangalore, India Total Environment Building Systems Pvt Ltd Full timeAreas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...
-
Senior Manager
5 days ago
Bangalore, India Flipkart Full timeJob Code - Mandatory Skills - Process Design, Design Thinking, Stakeholder Management, Problem Solving Desirable Skills - Data Analytics, SQL Queries Position - Senior Manager I Job Family - CX Design About the Role Senior Manager / Manager - Customer Experience Design Location: Bangalore, Karnataka Skills Required: Customer Experience, Problem-Solving,...
-
Customer Experience Manager- Customer Care
3 days ago
Bangalore, India ZARA Full timeTo understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. Improve customer service experience, create engaged customers and facilitate organic growth. Meeting with other managers to discuss possible improvements to customer service....
-
Customer Experience Manager
5 days ago
Bangalore Urban, India ZARA Full timeBeing a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...
-
Customer Experience Manager
4 days ago
Bangalore Urban, India ZARA Full timeBeing a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...
-
Customer Support Specialist
2 weeks ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
-
Customer Experience Manager
2 weeks ago
Bangalore Division, India Total Environment Building Systems Pvt Ltd Full timeAreas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...
