Customer Experience Manager

About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating...

Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...

Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...

ROLE : Manager – Customer Success (Open Position – 1) LOCATION : Bangalore REPORTING TO : VP, Customer Success EXPERIENCE : >6 Years BRIEF DESCRIPTION As a Client Success Manager (CSM) , you will be the trusted advisor and strategic partner for our enterprise retail clients. You will own customer relationships post-deployment, ensuring clients derive...

About Probe Probe42 is a leading Fintech company that offers rich data insights on companies in India. Our platform provides access to over 500+ data points on 2.5 million companies, which are meticulously collected and curated from 760 data sources. Our comprehensive data points comprise detailed financials, such as balance sheets, profit and loss accounts,...

Areas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...

Areas of Accountability: To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables: customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win...

Areas of Accountability:To hand hold the customers from post-sales to Handover. All communication with customers as their SPOC. To support the collection team in reducing the over dues Deliverables:customer satisfaction scores regularly sending project progress reports to customers resolving customer escalations in a time-bound manner and win-win proposition...

Being a CEM, the roles and responsibilities are: 1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns. 2. Improve customer service experience, create engaged customers and facilitate organic growth. 3. Take ownership of...

Being a CEM, the roles and responsibilities are:1. To understand, anticipate and satisfy the needs of customer, to have an active presence at the point of sale, and to be responsible for the correct handling of complaints and returns.2. Improve customer service experience, create engaged customers and facilitate organic growth.3. Take ownership of customer...