MNC Group | Store Manager | gurugram
3 weeks ago
Objectives of this role
- Deliver exceptional customer service, ensuring high levels of customer satisfaction
- Maintain outstanding visual merchandising standards and a welcoming store atmosphere
- Oversee sales team recruitment and shape and facilitate training processes
- Create a clean and safe store environment that complies with health and safety regulations and company standards
- Address customer complaints and concerns in a professional and timely manner
- Set a strong, professional example for mid-level managers and store associates to follow
Key Responsibilities for the role
- Prepare detailed reports on buying trends, customer needs, and profit margins, and present these reports to company leadership
- Conduct annual personnel performance appraisals, providing clear and actionable feedback and delivering constructive criticism to help staff improve
- Monitor inventory levels and order new items as needed
- Source, hire, train, and oversee new staff, leading by example and ensuring efficiency in the training process
- Arrange promotional material and in-store displays
- Undertake financial-planning tasks, including managing the store budget
- Achieve growth and hit sales targets
Key requirements for the role
- Bachelors or masters degree in business administration or relevant field preferred.
- A minimum of 4-5 years experience working in a Retail sales profile (Niche/premium product) for brand or retail or business development
- Prior experience in accessories and apparel, lifestyle product sales would be preferred. Passionate about bikes
- Motorcycle rider and interested in travelling and exploring
- Consultative selling experience is required.
- Strong leadership and customer management abilities.
- Demonstrable analytical thinking & business insights.
- Excellent communication and interpersonal skills.
- Demonstrated ability to maintain high level of enthusiasm and motivation.
Please share your resumes on alpa_jain@persolkelly.com
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