Call Center Executive

2 hours ago

ernakulam district, India Autobahn Corporation Full time

Job Title: Call Centre Executive (Male) Department: Customer Experience / Call Centre Location: [Specify – e.g., Kochi / Regional Office] Reports To: Call Centre Manager / Customer Experience Lead Experience Required: Minimum 1 year in Call Centre or Customer Support Operations About the Role The  Call Centre Executive (Male)will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients. Key Responsibilities Handle  inbound and outbound calls for both Automotive and FMCG verticals, including customer queries, product/service information, and feedback collection. Conduct  service reminders, lead follow-ups, and post-service/customer satisfaction calls. Manage  daily call logs and data entries accurately in CRM or internal systems. Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure  timely updates and issue resolution. Support  campaigns, promotions, and customer communication drives initiated by management. Maintain  daily and weekly reports on call performance, follow-ups, and closures. Escalate customer concerns appropriately to ensure swift and professional resolution. Ensure compliance with company communication standards and customer service protocols. Key Skills & Competencies Excellent  verbal communication skills in Malayalam, English, and Hindi. Strong  customer engagement and problem-solving ability. Proficiency in  MS Office, CRM tools, or call management software. Ability to  handle volume-based targets with quality and professionalism. Good coordination and teamwork skills. Qualifications Graduate / Diploma in any discipline. Minimum 1 year of experience in call centre, telecalling, or customer service roles — preferably in  Automotive, FMCG, or Retail sectors.

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