Business Analyst/Operations Analyst-Process Excellence
2 months ago
It’s never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as Business Analyst / Operations Analyst. Reporting to the Associate Director – Process Excellence, this full-time and permanent position is based in Mumbai, India and offers regional coverage, allowing you to make a significant impact to our Process Excellence team in India Centre of Excellence (CoE) and it’s growth.
Purpose of Role
The role holder will be part of a specialized Operational Excellence team, aimed at bolstering all functions of the India CoE by executing process improvement projects, identifying areas for enhancement, streamlining processes, workflows, and eliminating waste.
This role is pivotal in bridging the gap between the company’s operational excellence goals and the CoE’s operations by leveraging Lean principles to drive continuous improvement initiatives and ensuring that the CoE operates at its highest potential.
The role holder will ensure flawless execution of improvement projects, support process migration, ensure process documentation is kept current, oversee quality assurance reviews, and foster a culture of quality and continuous improvement.
Key Responsibilities
- Collaborate with operations to build a process inventory (current and target state)
- Plan and implement process improvement and operational efficiency projects through business process reengineering, reinforce controls and establish a roadmap for longer term initiatives
- Partner closely with operational owners and key functional stakeholders to implement approved standardized processes and maximize efficiencies
- Lead & facilitate process mapping workshops with Operations to capture As Is processes, identify bottlenecks, and design streamlined processes
- Drive & facilitate end-to-end process redesign and performance improvement through the identification and elimination of non-value-added activities
- Drive fact base analysis to identify insights on wasted efforts and opportunities for process efficiency
- Work with relevant teams to determine how new technologies can support reengineering operational processes
- Design and implement process measurement tools to track and report on the effectiveness of process improvements
- Ensure all process documentation are aligned with quality standards
- Monitor information and trends to ensure process performance are achieving results and that services meet service levels
- Identify issues/risks and participate in problem resolution
- Develop and maintain project plans, schedules, and resource plans. Identify risks, issues, dependencies and manage resolution throughout the project lifecycle
- Manage project execution proactively and take ownership of project deliverables
- Ensure adherence to process framework, governance and project management standards and templates
- Determine continuous improvement projects to pursue based upon organisational objectives and projected benefits
- Assist with the smooth transition of processes from in-market locations to the India CoE
- Review SOPs and verify escalation matrices of the newly migrated processes
- Identify and implement ongoing improvements to existing processes within the India CoE to minimise complexity.
Key requirements
- Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement and business process reengineering
- Ability to identify, evaluate and prioritise new transformation opportunities including business case development
- In depth knowledge of Business Process Mapping and Modelling (Business Process Reengineering)
- Good awareness of the available technology and latest industry developments relevant to the component and functions
- Able to overcome adversity/resistance to change and influence others to drive the highest results
- Capability to proactively figure out next steps and break through stalemate situations
- Good team player with distinctive communication skills and high interpersonal competence, high motivation, and positive work attitude
- Must have multi-tasking abilities, integrity, and honesty
- Proficient in the use of MS Office, including Word, Excel, PowerPoint & Outlook. Process Excellence tools, Process mapping software
- Good presentation and communication skills, both in written and oral English
- Ability to manage change sensitively and in a collaborative manner
- Strong communication skills, capable of effectively liaising between teams and ensuring comprehensive understanding across departments and working closely with senior stakeholders, both on and offshore
- A detail-oriented mindset with a commitment to excellence and accuracy in all aspects of work
- Knowledge of change management controls operating within a multinational financial services group
- Self-driven and highly motivated individual, solution oriented and able to work independently
- Highly organized, excellent follow through skills and ability to motivate a team
- Support colleagues with transformational growth and operational excellence as and when required
- Any other duties that from time to time may be considered appropriate by your line manager
- 5+ years of proven continuous improvement analytical experience from a similar role, including project management and business analysis
- Strong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement and business process reengineering
- Experienced in change and improvement projects including process mapping and process re-design and implementation
- Experience of working in Operational Excellence or Process Transformation functions will be preferred
- Knowledge in RPA opportunity identification and deployment
- Experience of working in a captive/Shared Service Centre will be an added advantage
- Postgraduate in Management/Business Analytics
- Project Management degree/diploma/certification (e.g., PMP, PRINCE2, CBAP)
- Certified Lean Six Sigma Green/Brown Belt
Company Benefits-
At our Vistra GSC office, we believe in putting our employees’ well-being first We offer a hybrid working arrangement.
Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey
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Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But...
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mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
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Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
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Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
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mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
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mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
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Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
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