Business Analyst/Operations Analyst-Process Excellence
2 months ago
We have an exciting opportunity for you to join our team as
Business Analyst /
Operations Analyst . Reporting to the
Associate Director – Process Excellence , this full-time and permanent position is based in
Mumbai, India
and offers regional coverage, allowing you to make a significant impact to our
Process Excellence team in India Centre of Excellence (CoE)
and it’s growth.
Purpose of RoleThe role holder will be part of a specialized Operational Excellence team, aimed at bolstering all functions of the India CoE by executing process improvement projects, identifying areas for enhancement, streamlining processes, workflows, and eliminating waste.
This role is pivotal in bridging the gap between the company’s operational excellence goals and the CoE’s operations by leveraging Lean principles to drive continuous improvement initiatives and ensuring that the CoE operates at its highest potential.
The role holder will ensure flawless execution of improvement projects, support process migration, ensure process documentation is kept current, oversee quality assurance reviews, and foster a culture of quality and continuous improvement.
Key ResponsibilitiesCollaborate with operations to build a process inventory (current and target state)Plan and implement process improvement and operational efficiency projects through business process reengineering, reinforce controls and establish a roadmap for longer term initiativesPartner closely with operational owners and key functional stakeholders to implement approved standardized processes and maximize efficienciesLead & facilitate process mapping workshops with Operations to capture As Is processes, identify bottlenecks, and design streamlined processesDrive & facilitate end-to-end process redesign and performance improvement through the identification and elimination of non-value-added activitiesDrive fact base analysis to identify insights on wasted efforts and opportunities for process efficiencyWork with relevant teams to determine how new technologies can support reengineering operational processesDesign and implement process measurement tools to track and report on the effectiveness of process improvementsEnsure all process documentation are aligned with quality standardsMonitor information and trends to ensure process performance are achieving results and that services meet service levelsIdentify issues/risks and participate in problem resolutionDevelop and maintain project plans, schedules, and resource plans. Identify risks, issues, dependencies and manage resolution throughout the project lifecycleManage project execution proactively and take ownership of project deliverablesEnsure adherence to process framework, governance and project management standards and templatesDetermine continuous improvement projects to pursue based upon organisational objectives and projected benefitsAssist with the smooth transition of processes from in-market locations to the India CoEReview SOPs and verify escalation matrices of the newly migrated processesIdentify and implement ongoing improvements to existing processes within the India CoE to minimise complexity.
Key requirementsStrong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement and business process reengineeringAbility to identify, evaluate and prioritise new transformation opportunities including business case developmentIn depth knowledge of Business Process Mapping and Modelling (Business Process Reengineering)Good awareness of the available technology and latest industry developments relevant to the component and functionsAble to overcome adversity/resistance to change and influence others to drive the highest resultsCapability to proactively figure out next steps and break through stalemate situationsGood team player with distinctive communication skills and high interpersonal competence, high motivation, and positive work attitudeMust have multi-tasking abilities, integrity, and honestyProficient in the use of MS Office, including Word, Excel, PowerPoint & Outlook. Process Excellence tools, Process mapping softwareGood presentation and communication skills, both in written and oral EnglishAbility to manage change sensitively and in a collaborative mannerStrong communication skills, capable of effectively liaising between teams and ensuring comprehensive understanding across departments and working closely with senior stakeholders, both on and offshoreA detail-oriented mindset with a commitment to excellence and accuracy in all aspects of workKnowledge of change management controls operating within a multinational financial services groupSelf-driven and highly motivated individual, solution oriented and able to work independentlyHighly organized, excellent follow through skills and ability to motivate a teamSupport colleagues with transformational growth and operational excellence as and when requiredAny other duties that from time to time may be considered appropriate by your line manager5+ years of proven continuous improvement analytical experience from a similar role, including project management and business analysisStrong experience in process improvement methodologies (e.g., Lean Six Sigma, Kaizen), continuous improvement and business process reengineeringExperienced in change and improvement projects including process mapping and process re-design and implementationExperience of working in Operational Excellence or Process Transformation functions will be preferredKnowledge in RPA opportunity identification and deploymentExperience of working in a captive/Shared Service Centre will be an added advantagePostgraduate in Management/Business AnalyticsProject Management degree/diploma/certification (e.g., PMP, PRINCE2, CBAP)Certified Lean Six Sigma Green/Brown Belt
Company Benefits-At our Vistra GSC office, we believe in putting our employees’ well-being first We offer a hybrid working arrangement.
Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects.If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But...
-
mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
-
mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra. At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. But progress...
-
Mumbai, India VISTRA Full timeIt’s never been a more exciting time to join Vistra.At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.But progress only...
-
Business Process Analyst
1 month ago
Mumbai, Maharashtra, India A K Capital Finance Full timeJob Role: Business Process AnalystAt A K Capital Finance, we're looking for a skilled Business Process Analyst to join our team. As a Business Process Analyst, you will be responsible for defining project scope and documenting business requirements.Main Responsibilities:Design technical specifications using best practices and minimizing the need for custom...
-
Business Operations Analyst
4 weeks ago
Mumbai, Maharashtra, India Karanji Infotech Pvt. Full timeKey Responsibilities:• Analyze and optimize business processes to increase efficiency and productivity• Collaborate with cross-functional teams to identify areas for improvement• Develop and implement process improvements to achieve business objectivesRequirements:• Excellent analytical and problem-solving skills• Strong communication and...
-
Senior Business Process Analyst
1 month ago
Mumbai, India Information Technology and Services Full timeBusiness Analyst RoleWe are seeking a detail-oriented and analytical Business Analyst to join our team. As a Business Analyst, you will be responsible for understanding our business processes and identifying opportunities for improvement.Key Responsibilities- Gather, analyze, and document business requirements for projects.- Work with stakeholders to...
-
Business Analyst
2 weeks ago
Mumbai, Maharashtra, India DBS Bank Full timeJoin DBS Bank, a leading financial institution, and take on the role of Business Analyst - Retail Operations. This exciting opportunity is perfect for an experienced professional looking to leverage their skills in a dynamic environment.About the RoleThis role involves working closely with the Retail Operations team to analyze business processes and identify...
-
Business Analyst
3 weeks ago
Mumbai, Maharashtra, India Riverforest Connections Private Limited Full timeJob Title:Business Analyst - Trade Operations SpecialistAt Riverforest Connections Private Limited, we are seeking a highly skilled Business Analyst to join our Trade Operations team. As a Business Analyst - Trade Operations Specialist, you will be responsible for analyzing and improving business processes, identifying opportunities for cost savings, and...
-
Data Analyst
1 day ago
Mumbai, Maharashtra, India SUN PHARMA Full timeJob Title: Data Analyst - Business Excellence SpecialistLocation: Mumbai, India.We are seeking a highly skilled Data Analyst to join our team in Mumbai. As a Data Analyst, you will be responsible for analyzing complex data sets, identifying trends and patterns, and providing insights to support business decisions.Key Responsibilities:Analyze large data sets...
-
Business Analyst
4 weeks ago
Mumbai, Maharashtra, India Coforge Full timeBusiness Analyst RoleWe are seeking an experienced Business Analyst to join our team at {company}. As a key member of our operations team, you will be responsible for analyzing business needs and developing solutions to drive growth and improvement.Key Responsibilities:Analyze business needs and develop solutions to drive growth and improvementWork closely...
-
Business Process Analyst
1 month ago
Mumbai, India Volody Product INC Full timeVolody Product INC is seeking a skilled Business Analyst & Customer Success ManagerVolody is an enterprise software product company that helps businesses digitize their legal contract management processes by providing a smart Contract Lifecycle Management Software. We are expanding aggressively and looking for a Business Analyst & Customer Success Manager...
