Business Process Analyst
1 month ago
Volody Product INC is seeking a skilled Business Analyst & Customer Success Manager
Volody is an enterprise software product company that helps businesses digitize their legal contract management processes by providing a smart Contract Lifecycle Management Software. We are expanding aggressively and looking for a Business Analyst & Customer Success Manager for our Product Delivery division.
Key Responsibilities:
- Evaluate business processes, anticipate requirements, and develop solutions to improve efficiency.
- Lead ongoing reviews of business processes and develop optimization strategies.
- Perform requirements analysis and document business requirement analysis.
- Communicate insights and plans to cross-functional team members and management.
- Gather critical information from meetings with stakeholders and produce useful reports.
- Work closely with clients, tech teams, and managerial staff.
- Provide leadership, training, coaching, and guidance to junior staff.
- Allocate resources and maintain cost efficiency.
- Ensure solutions meet business needs and requirements.
- Get user acceptance testing done from clients and perform user acceptance testing for internal standard products.
- Manage projects, develop project plans, and monitor performance.
- Update, implement, and maintain procedures.
- Prioritize initiatives based on business needs and requirements.
- Serve as a liaison between stakeholders and users.
- Manage competing resources and priorities.
- Monitor deliverables and ensure timely completion of projects.
- Create project/product roadmaps and communicate them with clients.
- Provide client support for technical or functional requirements.
Requirements:
- Strong analytical problem-solving capabilities.
- Excellent interpersonal and consultative skills.
- Proficiency in oral and written communication in English.
- Basic software knowledge and skills.
- Understanding of business structures.
- Cost-benefit analysis skills.
- 2-3 years of experience in a similar role.
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