Business Process Analyst

1 month ago


Mumbai, India Volody Product INC Full time

Volody Product INC is seeking a skilled Business Analyst & Customer Success Manager


Volody is an enterprise software product company that helps businesses digitize their legal contract management processes by providing a smart Contract Lifecycle Management Software. We are expanding aggressively and looking for a Business Analyst & Customer Success Manager for our Product Delivery division.

Key Responsibilities:

  1. Evaluate business processes, anticipate requirements, and develop solutions to improve efficiency.
  2. Lead ongoing reviews of business processes and develop optimization strategies.
  3. Perform requirements analysis and document business requirement analysis.
  4. Communicate insights and plans to cross-functional team members and management.
  5. Gather critical information from meetings with stakeholders and produce useful reports.
  6. Work closely with clients, tech teams, and managerial staff.
  7. Provide leadership, training, coaching, and guidance to junior staff.
  8. Allocate resources and maintain cost efficiency.
  9. Ensure solutions meet business needs and requirements.
  10. Get user acceptance testing done from clients and perform user acceptance testing for internal standard products.
  11. Manage projects, develop project plans, and monitor performance.
  12. Update, implement, and maintain procedures.
  13. Prioritize initiatives based on business needs and requirements.
  14. Serve as a liaison between stakeholders and users.
  15. Manage competing resources and priorities.
  16. Monitor deliverables and ensure timely completion of projects.
  17. Create project/product roadmaps and communicate them with clients.
  18. Provide client support for technical or functional requirements.

Requirements:

  1. Strong analytical problem-solving capabilities.
  2. Excellent interpersonal and consultative skills.
  3. Proficiency in oral and written communication in English.
  4. Basic software knowledge and skills.
  5. Understanding of business structures.
  6. Cost-benefit analysis skills.
  7. 2-3 years of experience in a similar role.


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