Customer Experience Ambassador

1 week ago

meerut, India beBeeRepresentative Full time

Customer Service RepresentativeAbout the RoleAs a key member of our customer support team, you will be responsible for handling customer inquiries via various channels. Your mission will be to deliver exceptional customer experiences by providing timely and accurate responses, resolving issues efficiently, and collaborating with internal teams to ensure seamless resolution.Key Responsibilities:Handle customer queries via support platforms (tickets, live chat, and call) with clarity and empathyTroubleshoot and resolve issues within defined SLAsCollaborate with team members and other departments to ensure timely resolutionWork closely with account management, onboarding, product, and engineering teams to unblock complex cases and ensure delivery on commitmentsStay updated on product features to ensure customers receive the most accurate informationCapture and report customer feedback from tickets, chat, NPS, or other channelsRequired Skills & Qualifications:Communication & ManagementExcellent written and verbal communication skills, especially email writing with a natural, free-hand toneExceptional active listening skillsStrong time management: reliable, proactive, and effective while working independentlyDeep empathy for the customer with a mindset that prioritizes their experienceFunctional SkillsProcess discipline: detail-oriented with 100% follow-through on action items and proceduresDemonstrated ownership, willing to go the extra mile to solve complex issuesHigh agency, able to make decisions and drive initiatives independentlyTools (Good to have)Prior experience with tools like Zendesk, Freshdesk, Jira, Intercom, etc.Benefits:Variable shift schedule with rotations every quarter based on business needsOpportunity to work in a dynamic environment with variety and adaptabilityProfessional growth and development opportunities

  • Customer Experience Ambassador

    4 days ago

    meerut, India beBeeAmbassador Full time

    Customer Experience AmbassadorWe are seeking dynamic individuals to join our customer-facing team. As a Customer Experience Ambassador, you will be the voice of the organization, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Handle inbound and outbound calls to address...

  • Vibrant Brand Ambassador

    1 week ago

    meerut, India beBeeBrand Full time

    Job Title: Vibrant Brand Ambassador Role Overview:We are seeking a creative and ambitious Vibrant Brand Ambassador to help shape our brand's emotional and cultural layer. As a key member of our team, you will develop and execute content strategies that connect with our audience, automate marketing workflows using AI tools, and build a strong online...

  • Customer Service Ambassador

    2 weeks ago

    meerut, India beBeeCustomerSupport Full time

    About the Role:Job OverviewThe ideal candidate will possess excellent communication and problem-solving skills, along with a strong ability to work independently in a fast-paced environment. They will be responsible for handling customer inquiries, resolving issues, and providing top-notch support to our customers.Main Responsibilities:Provide exceptional...

  • Customer Experience Advocate

    1 week ago

    meerut, India beBeeService Full time

    About the RoleWe are looking for dynamic and customer-focused professionals to join our team.Handle inbound and outbound calls to address customer queries and concerns, providing timely resolutions through effective communication.Offer accurate information regarding insurance policies, premium calculations, and policy status to ensure customers make informed...

  • AI Customer Experience Leader

    2 weeks ago

    meerut, India beBeeCustomer Full time

    Role Overview:We're seeking a highly skilled AI Customer Success Lead to join our team. As an integral member of our organization, you will be responsible for driving the adoption and integration of artificial intelligence solutions across various departments.This role requires a strong understanding of AI technology and its applications in customer success....

  • Community Engagement Specialist

    2 weeks ago

    meerut, India beBeeEngagement Full time

    Community AmbassadorWe are seeking a highly skilled professional to serve as a Community Ambassador and drive engagement within our educator and learner community.Main Responsibilities:Develop and maintain strong relationships with community members to foster a collaborative environment.Design and execute initiatives such as webinars, contests, discussions,...

  • Bilingual Service Ambassador

    2 weeks ago

    meerut, India beBeeCustomer Full time

    Bengali Customer Support SpecialistJob Description:We are seeking a skilled Customer Support Specialist proficient in Bengali and English to deliver high-quality assistance to our customers.This role involves resolving inquiries, providing product information, and ensuring customer satisfaction. Fresh graduates with strong language skills are encouraged to...

  • Transforming Customer Experiences with Data Science Expertise

    2 weeks ago

    meerut, India beBeeDataScience Full time

    Transform Customer Experiences with Data Science ExpertiseWe're pushing the boundaries of retail innovation, cultivating a space where ideas flourish and careers thrive. Our workplace is a vital extension of our workforce and key to our technology journey to support millions of customers' lives every day.Our success is built on a one-team approach, driven by...

  • Educational Ambassador

    1 week ago

    meerut, India beBeeEducation Full time

    Our mission is to revolutionize education by creating practical learning experiences that transcend traditional methods. We aim to empower a billion daily active learners worldwide.We offer a unique opportunity for individuals to make a meaningful impact in the lives of over 20,000+ kids daily across India and online in over 8+ countries.This part-time...

  • Operations and Customer Experience Associate

    3 weeks ago

    Meerut Division, India Better Basics Full time

    Location: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to...