Operations and Customer Experience Associate
3 weeks ago
Location: Noida (On-site) Type: Full-time About Better Basics Better Basics is an Indian slow fashion brand. We create thoughtfully designed, high-quality essential clothing. Our products are designed in-house, produced at our facility in Noida, and sold online. We are looking for a sharp, organised, and driven Operations and Customer Experience Associate to help scale our backend operations as we grow. This is a high-ownership role with a potential to leading all operations down the line. You will work directly with the founder and our factory team to make sure production, fulfilment, and customer-facing operations run smoothly as we scale. Key Responsibilities Operations & Execution Coordinate daily order fulfilment, returns, and inventory updates Work closely with the factory manager to align fabric availability, order timelines, and production tracking Flag operational bottlenecks early and solve for delays, errors, or system gaps Own backend updates on Shopify (order edits, returns, inventory, analytics) Maintain trackers and reports across orders, returns, production status, and material movement Customer Experience (CX) Handle operational customer queries via WhatsApp, email, and social DMs—returns, delays, size issues, etc. Track recurring customer pain points and suggest process improvements Ensure fast, clear, and friendly responses while maintaining a high standard of customer communication Coordinate with the factory and founder to resolve escalations quickly and transparently Cross-functional Coordination Liaise between factory, delivery partners, vendors, and external freelancers Assist in planning and executing restocks and new product launches Qualifications/Requirements 2+ years of experience in operations, consulting, e-commerce, or early-stage startups Quick learner and adaptability in the workplace Highly organised and process-driven, someone who can bring structure to chaos Detail oriented with strong written and verbal communication skills Comfortable coordinating with factory teams, vendors, and logistics providers Bias for action—you take ownership, spot issues before they snowball, and solve independently Familiar with Shopify, Excel/Google Sheets Bonus: Experience working in fashion, and working with customer support tools, returns processing, courier aggregators Added Benefits Ownership and autonomy from day one A front-row seat to how a modern consumer brand is built Exposure to multiple verticals: production, e-commerce, logistics, and customer operations The chance to lead all operations within 12–18 months Start Date: Immediate To apply, please email your resume and short note to support@betterbasics.co.in with subject line: Operations and Customer Experience Associate: . Please include salary expectation as well.
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Data Privacy Associate Director
3 weeks ago
Meerut Division, India Cubical Operations LLP Full timeJob Description – Data Privacy Lead (Senior Manager / Associate Director) – Noida Location: Noida Role Level: Senior Manager / Associate Director Qualification: Open to all (Any graduate/post-graduate) Immediate joiners preferred Role Overview We are looking for a Data Privacy Lead with strong hands-on experience in technical implementation of privacy...
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Customer Experience
3 weeks ago
Gurgaon Division, India Drawn Full timeDRAWN is looking for a sharp, organised, and people-loving Customer Experience & Operations Executive to join our growing team. This is a cross-functional role that touches every part of the customer journey—from first message to final delivery—and supports our design, marketing, and warehouse teams to keep things running smoothly behind the scenes. ...
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Customer Support Associate
2 days ago
Meerut, India GRIPIT Full timeCompany Description Gripit (formerly Global Commerce) specializes in assisting global brands with entering and scaling in India’s dynamic market. We provide comprehensive solutions, including market entry strategies, compliance management, retail and e-commerce distribution, and brand building. Our expertise ensures global brands connect with leading...
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Customer Support Associate
4 weeks ago
Bangalore Division, India Zolo Full timeJob Title : Customer Support (Voice Process) Business Unit : Customer Experience Team (Central Support) Designation : Associate- Customer Support Location : HSR layout, Bengaluru Employment Type : Full-time | In-office | 6 days working About Zolo : Zolo is India’s largest and most trusted provider of managed co-living and student housing. We offer...
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Customer Care Executive
3 weeks ago
Meerut Division, India DIYA GREENCITY PRIVATE LIMITED Full timeDIYA GREENCITY PRIVATE LIMITED is seeking a highly motivated and customer-focused CRM Executive to join our team on FULL Time ON SITE basis for the affordable group housing project Diya Greencity in Raj Nagar Extension Ghaziabad, Uttar Pradesh, India. This project is built under affordable housing policy of Awas Bandhu, U.P. Housing & Development Board....
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Academic Operations Associate
1 week ago
Meerut, India Unacademy Full timeAbout us: Unacademy Headquartered in Bengaluru, Unacademy is Indiaʼs largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the...
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Academic Operations Associate
1 week ago
Meerut, India Unacademy Full timeAbout us: Unacademy Headquartered in Bengaluru, Unacademy is Indiaʼs largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the...
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Academic Operations Associate
1 week ago
Meerut, India Unacademy Full timeAbout us: Unacademy Headquartered in Bengaluru, Unacademy is India's largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the...
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Academic Operations Associate
1 week ago
Meerut, India Unacademy Full timeAbout us: Unacademy Headquartered in Bengaluru, Unacademy is Indiaʼs largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the...
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Academic Operations Associate
1 week ago
Meerut, India Unacademy Full timeAbout us: Unacademy Headquartered in Bengaluru, Unacademy is Indias largest learning platform that brings expert educators together with millions of students in need of quality education. With a mission to democratize education, Unacademy has been a pioneer in the online education sector, providing high-quality content to millions of learners across the...
