Customer Experience Ambassador

5 days ago

meerut, India beBeeAmbassador Full time

Customer Experience AmbassadorWe are seeking dynamic individuals to join our customer-facing team. As a Customer Experience Ambassador, you will be the voice of the organization, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.Key Responsibilities:Handle inbound and outbound calls to address customer queries and concerns.Provide accurate information regarding services, product details, and customer records.Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.Maintain customer records by updating information in the CRM system.Ensure customer satisfaction through professional communication and problem-solving.Meet daily, weekly, and monthly targets set by the team lead.Required Skills and Qualifications:Excellent communication skills (verbal and written) in English.Ability to handle customer queries efficiently and politely.Basic computer knowledge and proficiency in Microsoft Office and email.Patience and empathy to manage difficult or irate customers.Prior experience in a call center or customer support role is a plus.Freshers and experienced candidates can apply.Minimum education: Graduate.

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