Customer Service Executive

1 week ago

india SHROTRA ENTERPRISES PRIVATE LIMITED Full time
Job Summary:

The Customer Service Executive will be responsible for providing exceptional customer service support to international and domestic clients. This role will focus on order processing, logistics coordination, and effective communication to ensure the seamless export of goods. The successful candidate will work closely with multiple departments, including sales, logistics, and finance, to ensure that export processes are carried out smoothly and in compliance with all regulatory requirements.


Key Responsibilities:

Customer Communication and Support

  • Serve as the primary contact for domestic and international customers, handling inquiries, resolving issues, and providing timely updates.
  • Provide product information, pricing, and order status updates to customers.
  • Respond promptly and professionally to customer emails, phone calls, and other forms of communication.


Order Processing and Management

  • Receive, review, and accurately process export orders.
  • Confirm order details with customers and coordinate with internal departments for timely order fulfillment.
  • Monitor order status and proactively address any potential issues or delays.


Logistics and Shipment Coordination

  • Coordinate with logistics providers to arrange for international shipments.
  • Track shipments to ensure on-time delivery, providing regular updates to customers as necessary.


Documentation and Compliance

  • Verify export documents, including invoices, packing lists, certificates of origin, and bills of lading.
  • Ensure compliance with international trade regulations and company policies.
  • Manage records and maintain accurate documentation for all export transactions.


Problem Resolution

  • Address and resolve issues related to delayed or damaged shipments, order discrepancies, and customer complaints.
  • Work with internal teams and logistics partners to investigate and resolve issues promptly and professionally.
  • Proactively provide solutions and communicate effectively with customers to ensure satisfaction.


Sales Support and Account Management

  • Collaborate with the sales team to support account management activities, including follow-ups, order forecasting, and customer relationship management.
  • Provide insights and feedback to management to help identify new opportunities and enhance the customer experience.


Key Skills and Qualifications:
  • Educational Background: Bachelor's degree in business, international trade, or a related field.
  • Experience: 2-3 years in customer service or export roles, with experience in international logistics or export documentation preferred.
  • Knowledge: Understanding of international trade regulations, export documentation, and customs procedures.
  • Communication Skills: Strong written and verbal communication skills; bilingual or multilingual capabilities are a plus.


  • Customer Solutions Representative

    3 weeks ago

    India Customer Compass Full time

    Customer Solutions RepresentativeAt Customer Compass, we're seeking a skilled Customer Solutions Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional customer service through various communication channels.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Support Specialist

    3 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer support specialist

    3 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    4 weeks ago

    india Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    4 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions Specialist Location : Remote Company : Customer Compass Job Type : Full-Time, Permanent Shift Timing : Rotational (Day/Night with 9 hours login) About the Company: Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional...

  • Customer Support Specialist

    3 weeks ago

    India Customer Compass Full time

    Job Title : Customer Solutions SpecialistLocation : RemoteCompany : Customer CompassJob Type : Full-Time, PermanentShift Timing : Rotational (Day/Night with 9 hours login)About the Company:Customer Compass is a booming one-stop customer support solutions company, empowering clients across USA, Canada, Australia, and beyond to deliver exceptional customer...

  • Customer Service Executive

    2 months ago

    India Tata Recruitment Services Full time

    Role Description This is a full-time on-site role for a Customer Service Executive at Tata Recruitment Services in Gurugram. The Customer Service Executive will be responsible for ensuring customer satisfaction, providing customer support, managing customer service operations, and maintaining high levels of customer service on a day-to-day basis. ...

  • Customer Service Executive

    5 months ago

    India IDFC FIRST Bank Full time

    **Role/ Job Title**: Customer Service Executive **Function/ Department**: Customer Experience **Job Purpose**: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for providing exceptional customer service to our clients and resolving their inquiries in a...

  • Customer Service Executive

    4 weeks ago

    india MobiCrew Full time

    MobiCrew is looking for a motivated customer service executive who will be at the forefront of all customer interactions for the brand. Candidate should be well-spoken, empathetic and passionate about delivering customer satisfaction and generating leads and positive reviews for us. Responsibilities Respond to all calls that come through the customer...

  • Customer Service Executive

    4 weeks ago

    india MobiCrew Full time

    MobiCrew is looking for a motivated customer service executive who will be at the forefront of all customer interactions for the brand. Candidate should be well-spoken, empathetic and passionate about delivering customer satisfaction and generating leads and positive reviews for us. ResponsibilitiesRespond to all calls that come through the customer service...

  • Customer Service Executive

    4 weeks ago

    india PolicyBazaar.com Full time

    Company: Policy Bazaar Insurance Brokers Pvt. Ltd.Location: Sector 44 GurugramEmployment Type: FulltimeJob Description:Policy Bazaar is seeking enthusiastic and customerfocused individuals to join our team as Customer Service and Sales Executives. In this role you will be responsible for managing customer inquiries and driving sales through various channels....

  • Customer Service Executive

    3 weeks ago

    india PolicyBazaar.com Full time

    Company: Policy Bazaar Insurance Brokers Pvt. Ltd.Location: Sector 44 GurugramEmployment Type: FulltimeJob Description:Policy Bazaar is seeking enthusiastic and customerfocused individuals to join our team as Customer Service and Sales Executives. In this role you will be responsible for managing customer inquiries and driving sales through various channels....

  • Customer Service Executive

    2 months ago

    india Orchestrate Mortgage and Title Solutions, LLC Full time

    Position: Customer Service ExecutiveExperience: 0 -1 years in a US-based Call CenterEducation: Undergraduate or Graduate degreeSkills Required:Excellent Written and Communication Skills: Ability to articulate ideas clearly and effectively through both written and verbal communication.Customer-Centric Approach: Dedication to providing exceptional service to...

  • Customer Service Executive

    1 week ago

    India SHROTRA ENTERPRISES PRIVATE LIMITED Full time

    Job Summary: The Customer Service Executive will be responsible for providing exceptional customer service support to international and domestic clients. This role will focus on order processing, logistics coordination, and effective communication to ensure the seamless export of goods. The successful candidate will work closely with multiple departments,...

  • Customer Service Executive

    1 week ago

    india Attirail Full time

    About us - Founded in 2019 and based in Mumbai, ATTIRAIL specialises in interior makeovers, styling, and virtual transformations, offering a highly personalised experience specially for rental homes. We don’t just design homes—we craft spaces that tell your story, merging your unique tastes and cherished memories into one cohesive vision. At Attirail,...

  • Customer Service Executive

    1 week ago

    india SHROTRA ENTERPRISES PRIVATE LIMITED Full time

    Job Summary:The Customer Service Executive will be responsible for providing exceptional customer service support to international and domestic clients. This role will focus on order processing, logistics coordination, and effective communication to ensure the seamless export of goods. The successful candidate will work closely with multiple departments,...

  • Executive - Customer Service

    5 months ago

    India Svatantra Full time

    **Responsibilities**: - Handling customer complaints and concerns. - Should have skills of which will enable them to understand and resolve issues. - Analyze the cause of the problem and resolve the same. - Managing customer inquiries, resolving issues, and ensuring a positive customer experience. - Responsible for maintaining customer records, handling...

  • Customer Service Representative

    3 days ago

    India Pratapsons Full time

    Job Title: Customer Care ExecutiveCompany Description:Pratap Sons, established in 1954, is a renowned bespoke clothing brand for women. With a flagship store in Jaipur, our 40,000 square feet space offers a unique blend of traditional Indian craftsmanship and contemporary style, curated for every occasion.Job Description:This is a full-time on-site role at...

  • Customer Service Executive

    2 days ago

    india Encube Ethicals Full time

    Experience :1 to 3 years into customer serviceResponsibilities :1) Order processing and Master data maintenance in SAP B12) Coordination with 3PL (Warehouse)for tracking order shipment status and open orders.3) Issues handling and resolution with 3PL , SAP, Supply chain4) Reconciliation of open orders in SAP and 3PL systems5) Updating sales blankets in...

  • Customer Service Representative

    5 months ago

    India May I Help You Consulting Service Full time

    **_Interview:_** direct / telephone **_Job Location:_**KASARKODE, PALAKKAD,ERNAKULAM **_Gender:_** MALE/FEMALE **_Age:_** 30 below **_Qualification:_**Any Degree & Above **_Experience:_** ANY SALES OFFICE/ FRESHERS **_Salary:_**15000-22000+INCENTIVE +ESI+PF **_Working Time:_**: Branch Relation Executive (JN: SP1) Job Location: Kasargod, Palakkad,...