Desktop Support Specialist

1 week ago


mumbai, India beBeeDesk Full time

Desktop Engineering Support Job DescriptionWe are seeking a highly skilled Desktop Engineering Support professional to investigate systemic issues affecting the end-user experience and implement solutions to increase productivity.Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.Expertise in Desktop Experience (DEX) is required to enhance user productivity and satisfaction.Automation expertise is necessary to streamline desktop management tasks.Collaboration with other IT teams ensures seamless integration and support of desktop systems.User Support: Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.This role requires a strong understanding of business needs and pain points, focusing on issues arising from device migration due to Merger and Acquisition activity.Key Responsibilities:Investigate and resolve desktop-related issues efficiently.Enhance user productivity and satisfaction through expertise in Desktop Experience (DEX).Work closely with other IT teams for seamless integration and support of desktop systems.Provide expert-level support to end-users, addressing their technical concerns and training them on best practices.What We Offer:Opportunities for career growth and development.A collaborative work environment.The chance to make a real impact on user experience.



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