Chief Quality Assurance Specialist

2 days ago

madurai, India beBeeEvaluator Full time

Job Description:We are seeking a Quality Evaluator to join our team. As a Quality Evaluator, you will be responsible for monitoring and evaluating the quality of customer interactions. This includes evaluating calls, emails, and chats to ensure they meet the required standards.You will also participate in calibration sessions with quality leadership staff, operations, and clients to ensure scoring consistency and best practices. Additionally, you will maintain strong program knowledge base and basic understanding of client products, services, and program strategies.The ideal candidate will have experience in QA/QC/Audit or relevant field and background in call center (customer service) is a plus. Fluency in Tamil language and English is essential.Required Skills and Qualifications:Experience in QA/QC/Audit or relevant fieldBackground in call center (customer service)Tamil language and English fluencyBenefits:This position offers a unique opportunity to work in a dynamic and fast-paced environment. You will have the chance to develop your skills and knowledge in quality evaluation and contribute to improving overall contact quality.Others:As a Quality Evaluator, you will work closely with quality leadership staff, operations, and clients to achieve common goals. You will also have opportunities to participate in internal quality audits and quality task forces.

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