Customer Support Advocate

3 days ago


varanasi, India beBeeSupport Full time

Customer Support SpecialistAs a Customer Support Specialist, you will be responsible for providing exceptional support to our customers. Your primary role will be to respond to customer inquiries via live chat, email, phone, or social media platforms.Key Responsibilities:Customer Inquiry Resolution: Respond to customer inquiries in a timely and professional manner, ensuring that all issues are resolved to the customer's satisfaction.Product Knowledge**: Maintain deep knowledge of company products, services, and policies to provide accurate information and resolve product or service-related problems.Collaboration**: Collaborate with team members and other departments to address customer issues effectively and ensure seamless communication across teams.Continuous Improvement**: Stay up-to-date with industry trends and best practices to continuously improve your skills and knowledge in customer support.While performing these duties, you will possess excellent communication and interpersonal skills, enabling you to work effectively with customers, colleagues, and other stakeholders. You will also demonstrate adaptability, problem-solving skills, and a proactive approach to addressing customer concerns. By joining our team, you will contribute to delivering exceptional customer experiences and helping our organization grow.Requirements:Bachelor’s Degree**: Hold a bachelor’s degree in any discipline.Excellent Communication Skills**: Possess excellent written and verbal communication skills in English and Hindi.Experience**: Have experience working in customer support roles.Technical Requirements**: Possess a high-performance computer and a stable internet connection.



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