Customer Support Operations Manager
2 weeks ago
● Own end-to-end success of learners for assigned cohorts throughout their journey - Onboarding, Learning, Certification, and Placement. ● Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs. ● Conduct orientation and induction sessions to set learner expectations and drive engagement. ● Create visibility into learner progress and proactively address challenges or drop-offs. ● Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placement teams to streamline program delivery. ● Ensure SLA adherence and quick resolution for all learner queries through strong coordination and ownership. ● Maintain high customer satisfaction and NPS through empathy-driven interactions and process excellence. ● Track and analyze key data points such as attendance, assignment completion, assessment performance, NPS, and placement funnel metrics. ● Conduct weekly cohort reviews and present insights to leadership for continuous improvement in learner experience and outcomes. ● Build, implement, and maintain SOPs for all key processes across the learner lifecycle. ● Define escalation paths, quality benchmarks, and standard delivery practices to ensure consistency across cohorts. ● Train and monitor the customer success and support teams to maintain quality and empathetic communication standards. ● Partner with hiring partners, corporate recruiters, and placement teams to align placement outcomes, timelines, and feedback loops. ● Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interview preparation. ● Track placement metrics, drive conversions, and report success rates regularly. ● Oversee classroom logistics, student communications, and on-ground execution for smooth cohort operations. ● Handle escalations and crisis situations with composure and problem-solving skills. ● Maintain a strong online reputation and testimonials through positive learner engagement and feedback. ● Identify and develop new initiatives or alternate revenue streams that enhance the learner experience or organization growth CTC Range : ₹12 to ₹15 Lakhs per annum, based on experience and qualifications.
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Customer Support Specialist
7 days ago
bangalore, India Customer Support Full time1. Job Role & Requirements Position: International Voice Process Work Mode: Work from Office Location: Hyderabad (Working location: DLF | Interview location: Hitech City) Vacancies: 2002. Candidate Profile Experience: Minimum 1 year in international voice process Education: Graduate (mandatory) Communication: Excellent C1 level English 3. Compensation &...
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Assistant Manager, Customer Support
1 week ago
bangalore district, India noon Full timeJob title: Assistant Manager, Customer Support Location: Bangalore Reporting to: Senior Manager, Customer Support About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what...
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Customer Support Specialist
1 week ago
bangalore district, India CamCom Full timeAbout CamCom CamCom is leading the future of AI-powered computer vision, delivering flawless defect and damage detection across every surface, every time. From micro-defects to macro-damages, our technology ensures accurate, objective, and consistent results that transforms industries and redefines quality. Job Title: Customer Support Specialist Location:...
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VAPT Manager
6 days ago
bangalore district, India Cubical Operations LLP Full timeJob Title: Deputy Manager / Manager – VAPT Location: Mumbai / Bangalore Experience: 5+ Years Certification: CRTO (Certified Red Team Operator) – Mandatory Job Description: We are seeking an experienced Deputy Manager / Manager – VAPT (Vulnerability Assessment and Penetration Testing) professional with a strong background in offensive security and red...
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Customer Support Representative
1 week ago
bangalore district, India Gain.pro Full timeWho are we? Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most. We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and more...
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Customer Support Representative
21 hours ago
bangalore district, India RegisterKaro Full timeJob Title: Customer Support Representative Location: Bangalore Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
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Customer Support Associate
13 hours ago
bangalore district, India ATS Share Brokers Full timeAbout Us: We enable businesses and investors to make smarter financial decisions through expert advisory, innovative strategies, and actionable insights. Our team blends analytical rigor with deep market understanding to deliver solutions that drive real impact. We’re now looking for a Customer Support Associate who thrives in dynamic environments, takes...
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Customer Support Executive
2 weeks ago
bangalore district, India Zoko Full timeThe Role As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine....
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Customer Success Manager
24 hours ago
bangalore district, India Decode Age Full timeLocation: Bengaluru Function: Customer Success, Experience & Support Reporting To: Growth Head/ CEO About Decode Age Decode Age is India’s first longevity company, operating at the intersection of nutraceuticals, biotechnology, and digital health . We are creating a new category in preventive health and human longevity, with a fast-scaling D2C...
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Customer Support Executive
3 days ago
bangalore district, India HappyLocate Full timeCompany Description HappyLocate, established in 2016, revolutionizes the employee relocation landscape across 16,000+ pin codes. We offer a wide array of services including house shifting, pet relocation, office moves, and house search assistance. Utilizing advanced technology and customized solutions, we manage relocations efficiently from planning to...
