IT Help Desk Expert

6 days ago

anand, India beBeeDesktopSupport Full time

Desktop Support Specialist Job DescriptionThis is a challenging and rewarding role for an experienced IT professional to provide technical support for desktop/laptop hardware, software, and peripheral issues.The successful candidate will be responsible for diagnosing and resolving advanced technical issues escalated from the L1 support team. Additionally, they will install, configure, and maintain operating systems, software applications, and system updates.Other key responsibilities include performing root cause analysis to identify recurring technical problems and developing solutions. The ideal candidate will also have excellent troubleshooting skills for break/fix issues of Windows and Mac computers.In addition to technical expertise, the Desktop Support Specialist will work collaboratively with the IT team on projects, upgrades, and implementations. They will also maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.The role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team. Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are highly desirable.Key Responsibilities:Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Excellent in troubleshooting break/fix issues of Windows and Mac computers.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaborate with IT team members on projects, upgrades, and implementations.Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.Provide remote support and troubleshooting for users working from home or in the field.Train and mentor junior support technicians as needed.Ensure compliance with IT policies, security protocols, and best practices.Perform routine maintenance and inspections to ensure optimal performance of equipment.Build and maintain strong relationships with end users and ensure user satisfaction.Qualifications and Skills:Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.2-4 years of experience in a desktop support or similar role.Strong knowledge of Windows and Mac operating systems.Proficiency with Microsoft Office Suite and other common software applications.Experience with Active Directory, group policies, and user account management.Familiarity with remote desktop tools and support software.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).

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