Global Business Operations Leader
20 hours ago
Job SummaryThe Global Lead for Microsoft Partner will own orchestration and management of the partner program in relation to its strategic alliance with Microsoft.About This RoleThis role requires a skilled professional who can serve as a trusted advisor to management, providing insights and recommendations on partner center benefits, co-sell motions, incentives, marketplace GTM, and other Microsoft partner programs.ResponsibilitiesOwn orchestration and management of the partner program in relation to its strategic alliance with Microsoft.Serve as global lead for administration of Microsoft Partner Center, including access management, commercial marketplace solution management, lead tracking & referral submissions, claim submissions, incentives and earnings tracking, revenue and earnings pacing vs. plan, Azure revenue tracking and revenue recognition stewardship, issue resolution, access requests, and ad hoc queries from the global business.Maintain an issue register with root cause analysis and remediation.Serve as a trusted advisor to management, providing insights and recommendations on partner center benefits, co-sell motions, incentives, marketplace GTM, and other Microsoft partner programs.Coordinate Microsoft Advanced Specialization processes with the PMO, including evidence collection, audits, renewals, and timeline management.Ensure ongoing communications with Marketing & Sales on lead performance, funnel progression, conversion rates, ACR influence, claims status, incentives attainment, and marketplace KPIs.Partner with reporting/analytics functions to design and maintain executive-ready dashboards (e.g., ACR influence/credit, co-sell pipeline status, incentive attainment, claim cycle times, marketplace performance).Maintain internal guidance for teams.Lead ongoing enablement on certifications vs. designations (e.g., Solutions Partner requirements), competency gaps, renewal risks, and uplift plans.Analyze trends, top deals, pipeline velocity, co-sell accept/convert rates, win rates, incentives leakage/disputes, and other metrics to identify actionable insights for leadership and stakeholders.Drive continuous process improvement and automation across Partner Center operations (process mapping, documentation, internal audit preparation, audit support, and compliance).RequirementsSuccessful candidates will have:Excellent communication and interpersonal skills.Proven ability to analyze complex data and develop actionable insights.Experience in managing large-scale partner programs.Strong understanding of Microsoft Partner Center and its capabilities.BenefitsThis role offers a competitive salary and benefits package, as well as opportunities for career growth and professional development.How To ApplyTo be considered for this role, please submit your resume and cover letter through our website.
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