Global People Operations Manager
4 weeks ago
About Chargebee:
Chargebee is the leading Revenue Growth Management platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee counts businesses like Freshworks, Calendly, and Study.com among its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.
We are backed by some of the most respected investors in the world: Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. Our 800+ team members work throughout the world, including in India, Amsterdam, Ireland, and the U.S.
The HR Operations Manager will lead and manage our Global People Operations, Systems & Analytics who will be in charge of our data and analytics across all the regions. This individual must be a strategic and tactical leader, with an eye for detail and a track record of success as we need the HR Ops Manager to focus on ensuring data consistency and accuracy in addition to bringing in best practices on people analytics. The person in this role will act as the liaison in resolving complex business opportunities with internal and external partners. The person in this role must be able to manage and improve the systems and operations (e.g., performance metrics, internal controls, compliance, automation) as well as to manage transformation projects. This role will work closely with various teams including payroll, finance, onboarding, total rewards and compliance.
Responsibilities:
Identify and recommend system enhancements and changes to modules; collaborate with internal stakeholders (IT, HR Business Partners, Total Rewards, Talent Acquisition (aka recruiting) (“TA”)) for current and future module configuration upgrades and/or implementation.
Develop strategies and plans to execute on the process enhancements/upgrades successfully to achieve business objectives.
Manage People Success systems and processes including EOR (Employer of Record) gather and document business requirements, leading fit-gap analysis, as-is and to-be business process designs, and user acceptance testing for any new implementations or changes
Support TA as it relates to analytics, candidate / hiring status reports, and administration of TA projects and priorities.
Work with Financial Planning & Analysis on headcount, recruiting expense management and other key metrics.
Solve complex technical issues relating from data issues or mapping issues to working with external partners to solve configuration issues with the HRIS or any other HR systems.
Work closely with project teams on new initiatives that involve changes and/or enhancements to HR systems.
Develop and drive continuous improvement initiatives, organizing necessary resources.
Must Haves
At least 8 years of Human Resources systems and analytics experience with experience setting up and administering HRIS
Experience with HR systems requirements gathering for development of functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live, and vendor service support.
Experience in macros and people analytics, including but not limited to talent acquisition reporting and analytics
Experience in enhancing and leveling up HRIS; experience with upgrades, implementations and managing 3rd party service providers
Demonstrated ability to actively engage in hands-on work to support and enhance HR processes
Strong employee service orientation with the ability to communicate effectively both orally and in writing, including explaining technical issues and solutions to non-technical audiences
Demonstrated ability to work in a fast-paced, global environment and coordinate multiple projects/initiatives simultaneously while meeting deadlines and business objectives.
Experience in change management while implementing new systems or propcesses
Proactively and independently manage stakeholder expectations for timelines and deliverables throughout project lifecycle with little/no intervention from business/region leadership.
Experience managing human resources compliance
High ethical standards and ability to maintain confidentiality
Attention to details and & an enthusiasm
Nice to Have
Significant experience working across global organizations in similar size and scale, to include interacting and influencing stakeholders in multiple regions and at multiple levels within the organization.
Direct and indirect leadership experience working across departments (Finance, IT & Legal) in a fast-growing organization.
Experience using SAP SuccessFactors
An understanding of recruiting processes
Benefits:
Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:
Uncapped leave policy
Stock options
Multiple medical plans designed to fit you and your family’s needs
We are Globally Local
With a diverse team across four continents and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.
We Value Curiosity
We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.
Customer Customer Customer
Everything we do is driven toward enabling our customers’ growth.
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