Senior Windows Desktop Support Specialist

1 week ago

agra, India beBeeDesktopEngineer Full time

Desktop Engineer OpportunityInvestigate and resolve systemic issues affecting end-user experience. Implement solutions to enhance productivity.Work closely with business partners to understand their needs and pain points impacting productivity. Focus on resolving issues arising during device migration.Troubleshoot complex desktop-related issues efficiently through advanced analysis.Utilize expertise in Desktop Experience (DEX) to boost user productivity and satisfaction.Develop and implement automation scripts to streamline desktop management tasks.Collaborate with IT teams for seamless integration and support of desktop systems.Provide expert-level support to end-users addressing technical concerns and training them on best practices.Required Skills and Qualifications:7-10 years of experience in Windows desktop engineering or a related field.Subject matter expert in Windows OS internals, including kernel, registry, services, drivers, etc.Working knowledge of OS-level troubleshooting tools.Experience utilizing Unified Endpoint Management tool for managing domain and Entra Windows devices.Strong background in DEX tools for measuring endpoint performance, correlating issues, and optimizing user experience.Knowledge of operating system level logging.Excellent problem-solving skills with a focus on root cause analysis and resolution.Experience with scripting languages such as PowerShell for automation.Strong verbal and written communication skills.Key Benefits:A challenging opportunity to drive desktop engineering excellence.Additional Information:Certification is a nice-to-have skill for this position.

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