Cluster Manager

5 days ago

visakhapatnam district, India GIVA Full time

Job Description: Cluster Manager – Retail

Position Overview

The Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across all stores. The Cluster Manager will lead store teams, manage budgets, and deliver an exceptional shopping experience while achieving business targets.

Key Responsibilities

1. Sales & Performance Management

  • Develop and implement strategies to achieve or exceed sales targets across the cluster.
  • Monitor and analyze sales performance, identify trends, and take corrective action to maximize profitability.
  • Conduct regular store visits to assess performance, provide guidance, and ensure adherence to company standards.

2. Team Leadership & Development

  • Recruit, train, and mentor store managers and their teams within the cluster.
  • Define performance expectations, provide ongoing feedback, and conduct appraisals.
  • Build a positive work culture that promotes teamwork, motivation, and a customer-first mindset.

3. Operational Excellence

  • Ensure consistent execution of company policies, procedures, and visual merchandising standards across all stores.
  • Oversee inventory management, minimize discrepancies, and control shrinkage.
  • Collaborate with cross-functional teams (e.g., logistics, marketing) to streamline processes and enhance efficiency.

4. Customer Experience Management

  • Drive high service quality and resolve escalated customer concerns effectively.
  • Monitor customer feedback and implement initiatives to improve the shopping experience.
  • Stay updated on market trends, customer preferences, and competitor activities to identify growth opportunities.

5. Financial & Resource Management

  • Manage cluster budgets, expenses, and resources to ensure profitability.
  • Analyze financial reports to identify cost optimization opportunities and implement expense-control measures.

Qualifications & Skills

  • Bachelor’s degree in Business Administration,
  • Proven experience as a Retail Store Manager or Cluster Manager in the retail sector.
  • Strong leadership and people management skills.
  • Excellent communication and interpersonal abilities.
  • In-depth knowledge of retail operations, merchandising, and customer service.
  • Analytical and data-driven decision-making skills.
  • Results-oriented, with a track record of achieving sales and performance goals.
  • Flexibility to travel and manage operations across multiple store locations.

  • Cluster Manager

    5 days ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – RetailPosition OverviewThe Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across...

  • Cluster Manager

    6 days ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – RetailPosition OverviewThe Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across...

  • Cluster Manager

    5 days ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – Retail Position Overview The Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence...

  • Cluster Manager

    4 days ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – RetailPosition OverviewThe Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across...

  • Cluster Manager

    2 days ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – Retail Position Overview The Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence...

  • Cluster Manager

    2 hours ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – Retail Position Overview The Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence...

  • GIVA - Cluster Manager - Retail Operations

    4 hours ago

    Visakhapatnam, India GIVA Full time

    - The Cluster Manager - Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster.- The role's primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across all stores.- The Cluster Manager will lead store teams,...

  • Cluster Head

    2 weeks ago

    Visakhapatnam, India Waytogo Consultants Full time

    Business Development & Revenue Growth Drive CASA, Retail Assets, Wealth Management, and Fee Income targets across the cluster. Develop strategies to acquire new customers and deepen relationships with existing ones. Ensure consistent delivery of sales productivity and profitability metrics. Collaborate with product, marketing, and digital teams to support...

  • Cluster Manager

    4 hours ago

    bangalore district, India Dayananda Sagar University Full time

    Position Title: Cluster Manager – Admissions & Outreach Location: Dayananda Sagar University, Bengaluru Experience Required: 5+ years in Admissions/Outreach/Student Recruitment Role Overview The Cluster Manager – Admissions & Outreach will be responsible for driving student admissions and managing outreach activities within assigned regions. The...

  • Meesho - Cluster Head - Middle Mile

    4 hours ago

    Visakhapatnam, India Meesho Full time

    About the Team:Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running...