GIVA - Cluster Manager - Retail Operations

2 weeks ago

Visakhapatnam, India GIVA Full time

- The Cluster Manager - Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster.- The role's primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across all stores.- The Cluster Manager will lead store teams, manage budgets, and deliver an exceptional shopping experience while achieving business targets. Key Responsibilities: Sales & Performance Management:- Develop and implement strategies to achieve or exceed sales targets across the cluster.- Monitor and analyze sales performance, identify trends, and take corrective action to maximize profitability.- Conduct regular store visits to assess performance, provide guidance, and ensure adherence to company standards. Team Leadership & Development:- Recruit, train, and mentor store managers and their teams within the cluster.- Define performance expectations, provide ongoing feedback, and conduct appraisals.- Build a positive work culture that promotes teamwork, motivation, and a customer-first mindset. Operational Excellence:- Ensure consistent execution of company policies, procedures, and visual merchandising standards across all stores.- Oversee inventory management, minimize discrepancies, and control shrinkage.- Collaborate with cross-functional teams ( logistics, marketing) to streamline processes and enhance efficiency. Customer Experience Management:- Drive high service quality and resolve escalated customer concerns effectively.- Monitor customer feedback and implement initiatives to improve the shopping experience.- Stay updated on market trends, customer preferences, and competitor activities to identify growth opportunities. Financial & Resource Management: - Manage cluster budgets, expenses, and resources to ensure profitability.- Analyze financial reports to identify cost optimization opportunities and implement expense-control measures. Qualifications & Skills:- Proven experience as a Retail Store Manager or Cluster Manager in the retail sector.- Strong leadership and people management skills.- Excellent communication and interpersonal abilities.- In-depth knowledge of retail operations, merchandising, and customer service. (ref:iimjobs.com)

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