GIVA - Cluster Manager - Retail Operations

4 weeks ago

Visakhapatnam, India GIVA Full time

- The Cluster Manager - Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster.

- The role's primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence across all stores.

- The Cluster Manager will lead store teams, manage budgets, and deliver an exceptional shopping experience while achieving business targets.

Key Responsibilities:

Sales & Performance Management:

- Develop and implement strategies to achieve or exceed sales targets across the cluster.

- Monitor and analyze sales performance, identify trends, and take corrective action to maximize profitability.

- Conduct regular store visits to assess performance, provide guidance, and ensure adherence to company standards.

Team Leadership & Development:

- Recruit, train, and mentor store managers and their teams within the cluster.

- Define performance expectations, provide ongoing feedback, and conduct appraisals.

- Build a positive work culture that promotes teamwork, motivation, and a customer-first mindset.

Operational Excellence:

- Ensure consistent execution of company policies, procedures, and visual merchandising standards across all stores.

- Oversee inventory management, minimize discrepancies, and control shrinkage.

- Collaborate with cross-functional teams ( logistics, marketing) to streamline processes and enhance efficiency.

Customer Experience Management:

- Drive high service quality and resolve escalated customer concerns effectively.

- Monitor customer feedback and implement initiatives to improve the shopping experience.

- Stay updated on market trends, customer preferences, and competitor activities to identify growth opportunities.

Financial & Resource Management:

- Manage cluster budgets, expenses, and resources to ensure profitability.

- Analyze financial reports to identify cost optimization opportunities and implement expense-control measures.

Qualifications & Skills:

- Proven experience as a Retail Store Manager or Cluster Manager in the retail sector.

- Strong leadership and people management skills.

- Excellent communication and interpersonal abilities.

- In-depth knowledge of retail operations, merchandising, and customer service.

(ref:iimjobs.com)

  • Cluster Manager

    4 weeks ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – Retail Position Overview The Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence...

  • Cluster Manager

    4 weeks ago

    Visakhapatnam, India GIVA Full time

    Job Description: Cluster Manager – Retail Position Overview The Cluster Manager – Retail is responsible for overseeing the operations, performance, and profitability of multiple retail stores within a designated geographical cluster. The role’s primary objectives are to drive sales, enhance customer satisfaction, and ensure operational excellence...

  • Meesho - Cluster Head - Middle Mile

    4 weeks ago

    Visakhapatnam, India Meesho Full time

    About the Team:Being part of Meesho's Fulfillment and Experience (F&E) team as Cluster Head MM will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-Commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running...

  • Cluster Head

    4 weeks ago

    Visakhapatnam, India TMangoes HR Consulting Full time

    Job Title - Cluster Head - Injectable Experience : 18 to 30 yearsLocation : Hyderabad/ Vizag CTC upto 4 croresThis position for one of the leading Pharma company from India.Position Summary:- The Cluster Head will be responsible for leading and overseeing the operations of 2-3 Injectable Manufacturing Units, collectively managing 20-30 production lines.- The...

  • Cluster Business Head-Life Insurance/Bancassurance-Call @ 9489565290

    3 weeks ago

    Visakhapatnam, India JOBS n TA HR Services Full time

    Job Description Handling a Team of Relationship Managers and Senior Relationship Managers. To establish a relationship with Bank Team and selling life Insurance product of our Company. Conduct Product training for Bank Branches Managing cross-functional relationships with Sales, Operations and Customer Service to ensure timely delivery...

  • Area Sales Manager

    4 weeks ago

    Visakhapatnam, India Reliance Retail Full time

    Job Description Skills: Sales Strategy, Team Leadership, Market Analysis, Customer Relationship Management, Distributor Management, General Trade Sales, Primary Sales, Secondary Sales, Job Description This role ensures the primary and secondary target achievement of the products marketed under RCPL for the assigned territory. Handle General Trade for the...

  • Amazon PPC Manager

    4 days ago

    Visakhapatnam, India Stealth Manager - White Label Agency Full time

    We are looking for an Amazon PPC Manager with an analytical mindset and strategic vision to lead paid media campaigns within the Amazon ecosystem. This role requires hands-on experience with Amazon Advertising (Seller Central, Vendor Central, DSP) and strong expertise in optimizing investments to ensure performance and sustainable growth for managed...

  • SBI Securities hiring Sales Manager Demat A/c Retail Sales Nellore

    3 days ago

    Visakhapatnam, Vizianagaram, vizag, India Sbicap Securities Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Greetings from SBI Securities Ltd We are looking for Sales Manager for our retail Sales channel - Hyderabad location.Designation : Sales Manager - Demat AccountsReporting to: Cluster ManagerReportees: Relationship OfficersRole & responsibilitiesHandling a team of relationship officers.To source the business via allotted bank branches or Open Market.Key focus...

  • Associate - Operations

    2 weeks ago

    Visakhapatnam, India WNS Global Services Full time

    Company Description **WNS Global Services** Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Field Operations Executive

    2 days ago

    Visakhapatnam, India Numadic Full time

    **Numadic is hiring a Field Operations Executive** We are hiring a Field Operations Executive to join our team in undisrupting movement. **About the role** - Travel across the defined region and conduct reconnaissance (recce) on retail outlets. - Onboard and provide potential customers with information about FASTag and fuelling through FASTag and assist up...