Cluster Head

3 weeks ago

Visakhapatnam, India Waytogo Consultants Full time

Business Development & Revenue Growth

  • Drive CASA, Retail Assets, Wealth Management, and Fee Income targets across the cluster.
  • Develop strategies to acquire new customers and deepen relationships with existing ones.
  • Ensure consistent delivery of sales productivity and profitability metrics.
  • Collaborate with product, marketing, and digital teams to support branch-led initiatives.

Customer Experience & Service Excellence

  • Champion Banks customer-centric approach by ensuring superior service delivery.
  • Monitor customer feedback and NPS (Net Promoter Score) to continuously improve service standards.
  • Ensure branches maintain high-quality customer engagement and relationship management.

People Leadership & Team Management

  • Lead, mentor, and motivate Branch Managers and their teams within the cluster.
  • Drive performance culture through regular reviews, goal setting, and capability building.
  • Identify training and development needs to build high-performing teams.

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