Chief Technical Support Engineer

1 week ago


tirupati, India beBeeTechnical Full time

Technical Support Specialist Job DescriptionWe are seeking a highly skilled Technical Support Specialist to provide technical assistance to users via phone, email, chat, or ticketing system as first response.The ideal candidate will possess excellent communication and problem-solving skills to troubleshoot and resolve incidents efficiently.Responsibilities include monitoring tools, diagnosing issues, escalating unresolved incidents, and maintaining accurate documentation of incidents and troubleshooting steps.The successful candidate will also contribute to the knowledge base and standard operating procedures, identifying recurring issues and proposing preventive solutions.



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