Chief Customer Experience Officer

2 weeks ago

Eluru, India beBeeCustomerSuccess Full time

At Cookd, we reimagining how India cooks. We create innovative food products and deliver to customers across the world.We make cooking easy, quick, and delicious, giving every kitchen the upgrade it deserves.To achieve this goal, we are expanding our business and onboarding a customer success manager who is passionate to serve customers and hungry to grow in their career very fast.The ideal candidate will have:• 3 to 5 years of experience in handling customer relationships.• Excellent verbal and written English communication skills.• Strong problem-solving abilities with attention to detail.• Ability to multitask and manage time-sensitive responsibilities.• Familiarity with CRM systems and e-commerce platforms.• Positive attitude and customer-first approach.• A bachelor's degree in any field.Key Responsibilities• Ensure all existing and potential customers receive exceptional customer experience.• Monitor and maintain timely product delivery, customer query resolutions, and other KPIs.• Coordinate with cross-functional teams to ensure seamless customer experience.• Build frameworks, tech, processes, dashboards & KPI trackers for maximum team productivity.• Maintain COD order confirmations, NDR callings, chat and email query resolutions, RTO closures, social media query resolutions & Abandoned Carts closures TAT.

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