Global Technical Support Specialist

1 week ago


noida, India beBeeTechnical Full time

Job OpportunityWe are seeking an experienced professional to join our team in a technical support role.The successful candidate will be responsible for investigating and resolving issues escalated to the L2 team, providing production environment support, and ensuring service level agreement compliance.ITIL certification requiredCustomer-centric, proactive, solution-oriented, and problem-solving mindsetExperience with ticketing toolsScripting and log analysisOur ideal candidate has 3+ years in global operations or technical support environment, technical and on-call customer support experience, incident and problem management experience, documentation and knowledge management experience, and familiarity with payment terminals and payment ecosystem (preferred).Key Responsibilities:Investigate and resolve complex technical issuesProvide timely and effective production environment supportEnsure service level agreement complianceRequirements:ITIL certificationStrong customer service skillsExperience with ticketing tools and scriptingWhat We Offer:As a valued member of our team, you can expect:A dynamic and supportive work environmentOngoing training and development opportunitiesA competitive salary and benefits package



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