Expert Talkdesk IVR Configuration Specialist

3 days ago


Jodhpur, India beBeeConfiguration Full time

Expert Talkdesk IVR Configuration SpecialistWe are seeking a highly skilled professional to configure, optimize and enhance our Talkdesk IVR and Studio workflows for a financial services call center.Design, build and optimize Talkdesk IVR / Studio flows, including multi-level menu structures and dynamic routing.Configure queues, skills, ring-groups, callback flows, SLAs and call-handling automation.Integrate Talkdesk with CRM / case-management systems (APIs, webhooks, data actions).About the RoleThe ideal candidate will have 5+ years of hands-on experience with Talkdesk IVR, Studio, routing and CX platform configuration. A strong knowledge of call center operations, especially BFSI, collections or financial services environments is essential. Experience with APIs, scripting, webhooks and integrations (Talkdesk Data Actions) is also required.Key RequirementsTalkdesk Expertise: Strong proficiency in Talkdesk IVR, Studio, routing and CX platform configuration.Call Center Operations: In-depth knowledge of call center operations, particularly BFSI, collections or financial services environments.Integration and Automation: Experience with APIs, scripting, webhooks and integrations (Talkdesk Data Actions).



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