Senior Application Support Specialist

1 week ago


agra, India beBeeTechnical Full time

Job Title: Experienced Support ProfessionalWe are seeking a skilled individual to provide comprehensive support for PDI applications across multiple retail locations. The role involves delivering high-quality assistance, resolving issues efficiently, and ensuring seamless business operations.The ideal candidate will possess strong knowledge of retail fuel/convenience store workflows and 5+ years of hands-on experience supporting PDI applications.Provide level 2/3 technical support for PDI applications.Monitor system performance, ensure platform stability, and maintain uptime.Troubleshoot incidents, configuration issues, and integration failures.Support store operations, POS integrations, fuel pricing, inventory management, and back-office processes.Collaborate with internal teams, vendors, and end-users to resolve issues effectively.Document fixes, SOPs, support workflows, and known issues.Perform routine checks, maintenance tasks, and release validations.Ensure timely resolution of tickets in accordance with service level agreements.



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