IT Support Analyst

1 day ago

Bengaluru, Karnataka, India Everlight Radiology Full time

Manager: Global Service Desk Manager

Please apply by emailing your CV and cover letter to: hashraf@everlightradiology.com

Who You Are

Are you a reliable and detail-oriented individual with strong troubleshooting skills across applications and networks?

Everlight Radiology – About Us

At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a 'Follow the Sun' model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2m patients globally.

At Everlight, you'll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We'll invest in your development through our CONNECT programme, ensuring we all reach our potential.

Purpose of the Role

As an IT Support Analyst, you will play a crucial role in supporting our IT operations by serving as the initial point of contact for all IT-related issues within the organization, particularly for our radiologists. Under the supervision of the Global Service Desk Manager, you will collaborate closely with the IT team and our users to ensure smooth and efficient IT operations. This role requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.

What We Offer

  • A hybrid flexible working environment
  • An employee-led development programme (CONNECT) to enhance your skills and career progression
  • Global offices in prime city locations
  • Competitive remuneration package
  • Study and exam leave
  • Mental Health and Well-Being Support

Key Responsibilities:

You will be responsible for:

  • Serving as the initial point of contact in the IT support call centre
  • Offering technical assistance to both in-house and external clients, including Radiologists
  • Travelling to Radiologist homes to provide onsite support when required
  • Diagnosing and resolving fundamental technical issues involving hardware and software, with on-the-job training available for support
  • Configure, deploy and support end-user computing

Essential Requirements

  • Previous experience in IT Support
  • Healthcare application familiarity
  • Application and hardware troubleshooting
  • Excellent English written and oral communication
  • Workstation build experience
  • Experience working with HL7 integration engines
  • Familiarity with PACS/RIS software and DICOM standards

Desirable

  • Experience working with radiologists/clinicians

Application Process

  • Please apply by emailing your CV and covering letter to hashraf@everlightradiology.com
  • We're looking for someone to start ASAP
  • Successful applicants will be contacted to arrange a first-round interview.
  • Please note: due to the global nature of Everlight, some interviews may be held outside of normal office hours.

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