Service Desk Manager

About Base8Base8 is a technology and business consulting services company that provides innovative solutions to businesses across the US and Canada. We pride ourselves on delivering high-quality services that meet our clients' needs and exceed their expectations.Job Title: Service Desk ManagerWe are seeking an experienced Service Desk Manager to join our...

Job Title: Service Desk ManagerWipro is seeking a highly skilled Service Desk Manager to lead our delivery center and ensure all metrics are measured and adhered to.Key Responsibilities:Manage all activities in the delivery center, ensuring adherence to standards and metrics.Coordinate Knowledge Managers, Escalation Managers, and Incident Managers to ensure...

About UsBase8 is a technology and business consulting services company that provides solutions to companies across the US and Canada. We work with businesses that are serious about scaling, risk management, and developing mature processes.Job DescriptionWe are seeking a Service Desk Manager to join our team in Hyderabad, India. As a Service Desk Manager, you...

About the Role:We are seeking a highly skilled Service Desk Manager to join our team at Base8. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...

About the Role:Base8 is seeking a highly skilled Service Desk Manager to join our team. As a Service Desk Manager, you will be responsible for managing the activities and responsibilities of the service desk team. This includes providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed...

Service Desk Operations Manager Job Summary:The Service Desk Operations Manager is a critical role responsible for managing the operation of the Service Desk. This position is crucial in ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. The successful candidate will be responsible...

Job SummaryNTT DATA is seeking a skilled Senior Service Desk Manager to lead our Managed Services Team. The ideal candidate will have experience managing a team of service desk agents and possess excellent leadership and communication skills.Key ResponsibilitiesManage a team of service desk agents and ensure effective achievement of KPIsContribute to the...

Who We Are: Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable)...

Service Desk Operations ManagerThe Service Desk Team Leader role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. As a Service Desk Operations Manager, you will be responsible for managing the operation of the Service Desk, mentoring the Service Desk team and...

Role purpose:The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measuredand adhered. Owner of key measurements, Service Levels, and critical deliverables for SD servicesMain responsibilities:Performance of a single delivery center. Adherence to standards, measurement and reporting ofmetrics.Overall responsibility for...

Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall...

Job Title: UC Service Desk & Site Support LeadJob Summary:The successful candidate will lead and manage the 24/7 Service Desk Operations and Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance with service level agreements (SLAs). This role requires a strong leader who can oversee a team responsible for Level 1...

Service Desk Team LeadThe Service Desk Team Lead plays a crucial role in ensuring the smooth operation of the Service Desk. This position is responsible for managing the team, driving process improvement, and ensuring customer requirements are met.Key Responsibilities:Manage the day-to-day operations of the IT Service CentreDrive customer satisfaction...

About this RoleWe are seeking a highly skilled Technology Operations Senior Manager to lead our IT Service Desk team. As a key member of our Technology Operations organization, you will be responsible for managing and developing teams of individual contributors and managers in roles with moderate complexity and risk.Key ResponsibilitiesManage and develop...

Role Purpose:The Service Desk Manager is responsible for ensuring the delivery center meets all key performance indicators and service levels. This includes ownership of critical deliverables and metrics for SD services.Main Responsibilities:Performance of a single delivery center, adherence to standards, and measurement and reporting of metrics.Overall...

About the RoleBase8 is seeking a highly skilled Service Desk Manager to join our team. As a key member of our support team, you will be responsible for managing the activities and responsibilities of the service desk team.Key Responsibilities:Manage service desk team members and their overall daily activities.Manage the dispatch process of service requests...

Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility...

Total Exp: Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...

Total Exp: Min 8 YearsRelevant as Manager: 4 YearsLocation: Hyderabad/PuneBand: B3/C1Should have real time experience in Global Service Desk experience.Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD...

Job Title: UC Service Desk & Site Support LeadLocation: HyderabadExperience: 5-8 yearsWe are seeking a highly skilled and experienced professional to lead our UC Service Desk and Site Support team.Lead and manage 24/7 Service Desk Operations, Site Support groups, ensuring high-quality service delivery, client satisfaction, and compliance with service level...