Information Technology Service Desk
1 week ago
Job Summary: Experience- 1+ years Location- Chennai Notice Period- 30 days or less We are seeking a proactive and customer-focused Service Desk IT Technical Support professional to join our team. The successful candidate will be responsible for providing first-line technical support to end-users, troubleshooting and resolving hardware and software issues, and ensuring that IT systems and services run smoothly. You will be the first point of contact for technical support requests and will play a critical role in delivering excellent customer service. Key Responsibilities: Technical Support: Provide first-level support for IT issues including hardware, software, network, and operating system problems. Respond to incoming service requests via phone, email, or ticketing system, logging them and prioritizing them appropriately. Troubleshoot and resolve technical issues related to desktops, laptops, printers, and other end-user devices. Assist with password resets, account lockouts, and other user access issues. Incident Management: Log, categorize, and prioritize incidents and service requests based on severity and urgency. Escalate unresolved issues to second-line support or other relevant teams. Track, monitor, and provide status updates on open service requests and incidents. Software & Hardware Installation and Configuration: Install, configure, and maintain software applications and hardware devices for users. Assist in setting up new users’ accounts and workstations. Knowledge Base & Documentation: Document troubleshooting steps, solutions, and procedures in the knowledge base for future reference. Provide end-users with self-help guides and FAQs to resolve common issues independently. Customer Service: Provide excellent customer service by maintaining a professional and courteous demeanor while interacting with end-users. Ensure issues are resolved within agreed-upon Service Level Agreements (SLAs). System Monitoring and Maintenance: Assist in monitoring system performance and help prevent potential issues by conducting routine maintenance tasks. Support software updates, patches, and system upgrades as directed by the IT team. Required Qualifications: Education: High school diploma, Associate’s degree, or relevant certifications (e.g., CompTIA A+, ITIL Foundation, or equivalent). Experience: Proven experience (1-2 years) in a technical support or service desk role. Technical Skills: Familiarity with common operating systems (Windows, macOS, Linux). Basic knowledge of networking concepts (DNS, TCP/IP, VPN, etc.). Experience with Active Directory, email clients, and remote desktop tools. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar). Basic understanding of hardware troubleshooting (PCs, laptops, printers). Key Competencies: Strong problem-solving and troubleshooting skills. Excellent verbal and written communication skills. Ability to work independently and as part of a team. Strong time management and multitasking abilities.
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Information Technology Service Desk
2 weeks ago
bangalore, India Whitehats Full timeCompany Description Whitehats, a proud member of the Pharaon Group of Companies, is a Dubai-based IT network and infrastructure support organization. Established in 2007, the company specializes in IT/Network Solutions, Support Solutions, and Security Solutions with a dedicated team of highly experienced professionals. Whitehats is recognized for its...
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Information Technology Service Desk
2 weeks ago
bangalore, India Whitehats Full timeCompany DescriptionWhitehats, a proud member of the Pharaon Group of Companies, is a Dubai-based IT network and infrastructure support organization. Established in 2007, the company specializes in IT/Network Solutions, Support Solutions, and Security Solutions with a dedicated team of highly experienced professionals. Whitehats is recognized for its...
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Service Desk Analyst
1 week ago
bangalore, India CBTS Full timeJob Opportunity: Service Desk Analyst (Fresher) Company: CBTS Location: Chennai (Work from Office) Shift: 24x7 Rotational Kickstart your career with CBTS! We are looking for enthusiastic freshers to join our team as Service Desk Analysts . Responsibilities Analyze and evaluate software and IT systems. Respond to IT queries from clients and staff (in person,...
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Service Desk Lead
7 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Lead
6 days ago
bangalore, India Relevance Lab Full timeThe Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...
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Service Desk Lead
3 weeks ago
bangalore, India HCLTech Full timeDear Candidate, We have opening for “Service Desk L2 Lead ” role at HCLTech, Nagpur . Please see the below job description and revert with your updated CV in case you find it suitable. GRADE/ ROLE/ SALARY – As per relevant experience and last drawn CTC. To be discussed during the interview. JOB DESCRIPTION: Analyst would be responsible for handling L2...
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It Service Desk Associate Manager
3 weeks ago
Bangalore, Karnataka, India Arrow Electronics Full timePosition IT Service Desk Associate Manager IT Service Desk Associate Manager What You ll Be Doing A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues As Service desk analyst you would be monitoring the Infrastructure events alerts and alerting the technical teams As Service desk...
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Service Desk Lead
5 days ago
bangalore, India Tata Consultancy Services Full timeGreetings from TCS!!!!! TCS is hiring for Service Desk Lead Experience : 7 to 12 years Location: Delhi and Chennai Mode of Drive: Virtual Date:10th Dec 2025 (Wednesday) Job Description: Must have: Answers and responds to inbound calls or electronic requests from end-users regarding products Creates and documents all support calls from the user community into...
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Manager, It Service Desk
4 weeks ago
Bangalore, Karnataka, India Blackhawk Network Full timeAbout Blackhawk Network Today through BHN s single global platform businesses of all kinds can tap into the world s largest network of branded payment solutions BHN helps businesses grow revenue increase loyalty motivate and reward their teams disburse funds and engage consumers Branded payment solutions include the issuance and distribution of gift cards...
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Information Technology Help Desk Analyst
2 weeks ago
bangalore, India BlackBeltHelp Full timeBlackBeltHelp, we operate from Gurugram, Sector 33, Infocity 2. Shift timings - Rotational Shifts. 5 Days Working. Title: IT Helpdesk Analyst Summary of Responsibilities: • Provide friendly, courteous, and quality support to all users. • Strive to meet or exceed all SLA goals. • Respond to incoming telephone calls, voicemail, web-submissions, emails,...
