Senior Support Operations Specialist

4 days ago

anand, India beBeeCustomerSupport Full time

Job OpportunityElevate the industry of Real-Time Location Services (RTLS) and be part of a mission-driven initiative that connects the global ecosystem.Define the service experience from the ground up, impacting nearly every part of the organization.Become a key member of the founding operations team and build relationships with leaders across industrial tech, digital twins, and location intelligence.Gain high visibility, trust, and ownership in a role that touches nearly every aspect of the business.Take on real responsibility by launching or level-up your career in a global initiative.Role OverviewThis is a high-impact position for someone who wants to do meaningful work and help others do the same. We are seeking an experienced professional to manage and scale our global member support function.The ideal candidate will ensure our diverse member base receives responsive, professional, and high-quality support as they engage with our organization.Key ResponsibilitiesManage day-to-day support operations: inquiry triage, onboarding, and platform troubleshooting.Lead and mentor support staff and freelancers as the team expands.Maintain support SLAs and quality standards across all member interactions.Serve as point of escalation for complex or high-priority member issues.Own and improve internal documentation, FAQs, and onboarding resources.Track and report KPIs (response time, resolution rate, satisfaction scores) to leadership.Coordinate closely with platform, directory, and community teams to ensure smooth user journeys.

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