Senior-Data Operations Analyst

The FirmEgon Zehnder ) is trusted advisor to many of the world's most respected organizations and a leading Executive Search firm, with more than 600+ consultants and 69 offices in 41 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We have a blue-chip client base across all industries and operate at the Board and senior management level.Knowledge Centre India (KCI)Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements. Department/Service LineCV CaptureReportingSenior Data Operation Analyst– Quality and Training (CV Capture)Working Relationships Problem Solving and Judgement: Ability to understand problem accurately and quickly respond to query, be able to interpret information Result Orientation: Quality and Efficiency driven Internet Surfing: Judgement and ability to Interpret information of the internet Sound General Knowledge: General Business and Market knowledge, with a keen sense to learn Computer Knowledge : MS Office, Email etiquette Education Qualification: GraduateJob Purpose Performing quality audits for the records updated in global executive search database.Key Responsibilities and AccountabilitiesPerforming audits to ensuring Quality of information entered in the data base is free from error Team queries: Taking team queries to ensure data entered in the database is in sync with office guidelines/ global data standards Quality Review: Based upon performance, identify team members and conduct quality review meetings Quality planning: Analyzing quality data and planning next steps to reduce error count Team Huddle: Prepare data and conduct team huddle including: Transfer knowledge – refresher/ new guidelines received from offices Share best practices to avoid errors Present business case on client feedbacks and possible ways of avoiding them Team queries Publishing report: Compile and publish reports as per the process requirements Process training: Taking care of new joiners training for the CVC team Mentoring: Mentoring new joiners Interaction with Client: Communicate directly with client w.r.t query/ clarity on request instructions Handling Client Escalation: Investigation of escalation, sharing feedback with the team member, taking correcting measure and sharing closure with the client Skills Required Personality: Self-driven, results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses own performance. Reliable, tolerant, and determined. Attitude: Positive outlook towards work Quality Focus: Adhere to quality standards and be quality conscious Strong Client Focus: Understand client's requirement and believe in "Client first" always Team Player: Adapt to a team and show positive team spirit Self-Management: Manage responsibilities and be accountable Communication Skills: Good Verbal and written Communication skills Profession Skills/Certifications RequiredSix Sigma: Green belt Tools/Software used for performing the job Internal database and data received in automated reports Referring to paid database for extensive research like Board-Ex, LinkedIn, Zing Internal Codes Database (guide for coding) Internal Data Standards (guide for data capture) BenefitsBenefits which make us uniqueAt EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for youBenefits Highlights:5 Days working in a Fast-paced work environment Work directly with the senior management team Reward and Recognition Employee friendly policies Personal development and training Health Benefits, Accident Insurance Potential Growth for youWe will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your Manager who will act as your career coach and guide you in your career goals and aspirations.LocationThe position is based at Egon Zehnder's KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32.EZIRS Commitment to Diversity & InclusionEgon Zehnder Information Research & Services (EZIRS) aims for a diverse workplace and strive to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion or remuneration.Egon Zehnder is an Equal Opportunity EmployerEgon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.