Business Operations Analyst

2 weeks ago

gurugram, India NTT DATA Services Full time

The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization Business Support Teams is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager

Job Responsibilities: The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity

  • Resource who has strong process/business knowledge and experience with Order-to-Cash processes
  • Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
  • Someone with analytical bent of mind who can work on providing continuous improvement ideas
  • Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process

Technical Skills

  • Proficient with MS office suite (MS Excel, MS outlook etc)
  • Ability to use systems effectively for Projects/Time/Resource management and other functions
  • Experience with SAP and Saleforce.com will be an added advantage 

Functional Skills

  • Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
  • Resource who has strong process/Business knowledge and experience with Order-to-Cash process
  • Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
  • Preferred Operations or Back-office Support Services background
  • Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.

Management Skills

  • Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
  • Flexible to business requirements
  • Coordinate with internal resources and stakeholders for the flawless execution of work
  • Effectively communicating your insights and plans to cross-functional team members and management
  • Monitoring deliverables and ensuring timely completion of change requests/requirements

Maintaining SLAs and resolving issues within SLA

  • Innova Solutions

    2 days ago

    Gurugram, India INNOVA SOLUTIONS PRIVATE LIMITED Full time

    Job Description :The Tech & Business Operations Analyst will be responsible for managing and optimizing production operations across enterprise data platforms. This role demands hands-on expertise in workload automation, cloud data warehousing, Unix-based systems, and scripting for monitoring and operational efficiency. The analyst will collaborate with...

  • Business Analyst

    3 weeks ago

    Gurugram, India Babaclick Trading Full time

    Exciting role in Gurugram As a Business Analyst Sourcing Associate, you'll research products, analyse data, create POs, track profitability & support global supply chain operations while growing in a fast-paced e-commerce environment. Annual bonus

  • Business Analyst

    1 week ago

    Gurugram, Gurugram, India noon Full time

    Job Description About noon We're building an ecosystem of digital products and services that power everyday life across the Middle Eastfast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Business Analyst who can help us move even...

  • Business Analyst

    3 weeks ago

    Gurugram, India Twinline Business Solutions Full time

    We are looking for a detail-oriented and analytical Financial Operations professional to manage and streamline our product of loan management and loan originating system. The ideal candidate will bring experience in NBFC, FinTech, or Microfinance sectors, with a strong understanding of data analytics, system workflows, and compliance practices. Key...

  • Operations Analyst

    3 weeks ago

    Gurugram, India CollegeDunia Full time

    About Company Collegedunia is an education portal, matching students with the best colleges in India & abroad. We help in college research, exam prep tips, application process &also provide insights on-campus life. Launched in 2014, we are the highest ranked portal by Similar Web in education. We have also been awarded as - Best Educational Portal- by IAMAI...

  • Business Analyst

    3 weeks ago

    Gurugram, India Obrimo Technologies Full time

    About the Role We are seeking an experiencedSalesforce nCino Business Analystto join our team. The ideal candidate will have deep expertise inBanking & Financial Services workflows, hands-on knowledge ofnCino Loan Origination System (LOS), and strongSalesforce platform experience. You will act as a bridge between business stakeholders and technical teams,...

  • Business Analyst

    3 weeks ago

    Gurugram, India DBA Lounge Full time

    IMMEDIATE JOINERS ONLY As a Lead Business Analyst, the candidate will play a crucial role in analyzing, developing and improving our internal systems and softwares. They will collaborate with stakeholders to understand business requirements, assist in initial wire framing applications and collaborate with technical and business teams to plan and deliver...

  • Technical Business Analyst

    3 weeks ago

    Gurugram, India Watsoo Full time

    We are looking for technical Business Analyst Collaborate with HR, IT, and operational teams to gather and analyze requirements across core HR functions.

  • Business Analyst

    3 weeks ago

    Gurugram, Gurugram, India Genpact Full time

    Job Description Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr. Consultant/Manager, WFM- Real Time Analyst Genpact is searching for dynamic, open-minded, mature individuals to support their workforce management operations. Responsibilities - Monitor real-time queue status and agent schedule adherence - Monitor,...

  • Lead Business Analyst

    3 weeks ago

    Gurugram, India Namshi Full time

    About Namshi Namshi is the Middle East's leading fashion and lifestyle destination, offering a curated mix of global and local brands. Since our launch in 2011, we've grown to become a household name in online retail, known for our trend-driven collections, seamless shopping experience, and customer-first approach. With operations across the region, we're...