Appian Developer

3 days ago

india Software Engineering Firm Full time

Open Position1 Appian Developer – 5 + Years3 Appian Support – 4+ Years1 Appian Lead – 8 + Years Job Summary: We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows.. Key Responsibilities:Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.Collaborate with development teams to deploy patches, enhancements, and new features.Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.Create and maintain support documentation, knowledge base articles, and runbooks.Participate in on-call rotation and provide timely support during critical incidents.Work with Appian support and other vendors to resolve platform-level issues.Ensure compliance with SLAs, security policies, and change management processes. Required Skills & Qualifications:3+ years of experience in Appian BPM platform support or development.Strong understanding of Appian architecture, components, and deployment processes.Experience with Appian 21.x or later versions.Proficiency in troubleshooting SAIL interfaces, process models, and integrations.Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).Knowledge of SQL, REST APIs, and web services.Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.Excellent communication and problem-solving skills. Preferred Qualifications: Appian Certified Associate Developer or higher.Experience in Agile/Scrum environments.Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA. Job Description - 3 Appian Support  Appian Application Development Services: The service provider shall perform the following tasks: •    Define and update user stories to fulfill the backlog •    Assist with backlog refinement and prioritization •    Develop and peer review acceptance criteria •    Participate in meetings (ad hoc workshops and daily stand-up) •    Support QA efforts •    The tasks, deliverables/milestones to be agreed •    Focus on quality improvements and cleaning up any lingering bugs in the application. •    Add additional features to the application, as requested in the stories. •    Add additional integrations to the application, as requested in the stories. •    Work in an Agile format in sprints, which will include, but are not limited to,   The following activities within the sprints:Daily standup callsStory grooming/refinement/pointingConducting demos, retrospective sessionsWorking with product owners, BAs, QA team, and prod support teamStory management on Jira boards Outcomes and Deliverables within each sprint will include, but are not limited to, the items listed below:  i. Sprint 0 - n •    Appian application development – all types of Appian objects •    Code review, peer review •    Story testing with QA team •    Development Fine-Tuning •    Regression Testing, bug fixing

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