Appian Developer

22 hours ago

India Software Engineering Firm Full time ₹ 5,00,000 - ₹ 15,00,000 per year
Open Position
  • 1 Appian Developer – 5 + Years
  • 3 Appian Support – 4+ Years
  • 1 Appian Lead – 8 + Years

Job Summary:
We are seeking a skilled and proactive Appian Support Engineer to join our team. In this role, you will be responsible for providing L2/L3 support for Appian-based applications, ensuring high availability, performance, and reliability of business-critical workflows..
Key Responsibilities:
  • Provide L2/L3 support for Appian applications, including incident resolution, root cause analysis, and performance tuning.
  • Monitor application health and proactively identify potential issues using Appian and third-party monitoring tools.
  • Collaborate with development teams to deploy patches, enhancements, and new features.
  • Manage and maintain Appian environments (Dev, Test, UAT, Prod), including version upgrades and hotfixes.
  • Create and maintain support documentation, knowledge base articles, and runbooks.
  • Participate in on-call rotation and provide timely support during critical incidents.
  • Work with Appian support and other vendors to resolve platform-level issues.
  • Ensure compliance with SLAs, security policies, and change management processes.
Required Skills & Qualifications:
  • 3+ years of experience in Appian BPM platform support or development.
  • Strong understanding of Appian architecture, components, and deployment processes.
  • Experience with Appian 21.x or later versions.
  • Proficiency in troubleshooting SAIL interfaces, process models, and integrations.
  • Familiarity with Appian DevOps tools (e.g., Jenkins, Git, Automated Deployment Manager).
  • Knowledge of SQL, REST APIs, and web services.
  • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace) is a plus.
  • Excellent communication and problem-solving skills.
Preferred Qualifications:
  • Appian Certified Associate Developer or higher.
  • Experience in Agile/Scrum environments.
  • Exposure to cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes).
  • Familiarity with ITIL practices and ticketing tools like ServiceNow or JIRA.
Job Description - 3 Appian Support 
Appian Application Development Services: The service provider shall perform the following tasks:
•    Define and update user stories to fulfill the backlog
•    Assist with backlog refinement and prioritization
•    Develop and peer review acceptance criteria
•    Participate in meetings (ad hoc workshops and daily stand-up)
•    Support QA efforts
•    The tasks, deliverables/milestones to be agreed
•    Focus on quality improvements and cleaning up any lingering bugs in the application.
•    Add additional features to the application, as requested in the stories.
•    Add additional integrations to the application, as requested in the stories.
•    Work in an Agile format in sprints, which will include, but are not limited to,   The following activities within the sprints:
  • Daily standup calls
  • Story grooming/refinement/pointing
  • Conducting demos, retrospective sessions
  • Working with product owners, BAs, QA team, and prod support team
  • Story management on Jira boards

Outcomes and Deliverables within each sprint will include, but are not limited to, the items listed below:  i. Sprint 0 - n
•    Appian application development – all types of Appian objects
•    Code review, peer review
•    Story testing with QA team
•    Development Fine-Tuning
•    Regression Testing, bug fixing

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