Customer Success Manager
1 week ago
Department Customer Success Grade / Level G2B Designation Customer Success Manager Location Chennai Reporting To VP The Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues that impact client success, and create opportunities for the optimal client experience. Role & Responsibilities Professionally manage relationships with a portfolio of assigned accounts Build executive relationships within the customer's organization Make sure he/she exceeds customer retention goals and ensure consistently high retention rates Build and maintain strong, trusted working relationships with key decision-makers and power users starting from onboarding and throughout the customer lifecycle Gain a thorough understanding of assigned client's needs, services signed up for, and details of the client contracts to drive effective communication Identify risks to client success and aggressively/proactively engage the client whenever there's an identified retention issue Develop and execute retention plans for customers who may be at risk Drive resolution of escalated issues in coordination with Leasing, projects, design, and facilities teams Be a voice for accounts internally and keep the senior leadership abreast of the gaps Manage contract-related inquiries, questions, and issues from clients and other departments Liaise with other team leaders to make sure that clients are getting the best service possible Skillset required Proven expertise in handling high-net-worth customers across India Proven track record of building strong executive-level relationships High attention to detail and willingness to get "in the weeds" to fix a problem Knowledge of customer success best practices Exceptional communication and relationship management skills Exceptional time management and multiple stakeholder management experiences Experience (Years) required 05-07 years of experience in Customer Success/Account Management/ customer service/ guest relations roles Qualification Hotel Management Graduate/ Graduate
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
4 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success Manager Location: Chennai Reports To: Senior Manager – Customer Success Department: Customer Success Role Overview The Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
6 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: Chennai Reports To: Senior Manager – Customer Success Department: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
2 weeks ago
Chennai, Tamil Nadu, India Simpliwork Full time ₹ 4,00,000 - ₹ 8,00,000 per yearDepartmentCustomer SuccessGrade / LevelG2BDesignationCustomer Success ManagerLocationChennaiReporting ToVPThe Customer Success Manager (CSM) will onboard, and engage with the assigned clients, focus on driving value to the customer and deliver an impactful engagement. She will build relationships with key stakeholders, act as an escalation point for issues...
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Customer Success Manager
5 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: ChennaiReports To: Senior Manager – Customer SuccessDepartment: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value...
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Customer Success Manager
5 days ago
Chennai, India ProManage.biz Full timeJob Description: Customer Success ManagerLocation: ChennaiReports To: Senior Manager – Customer SuccessDepartment: Customer SuccessRole OverviewThe Customer Success Manager at ProManage plays a pivotal role in driving customer satisfaction, retention, and growth across all assigned customers. This position involves leading the efforts to deliver value to...
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Customer Success Manager
2 weeks ago
Chennai, India Zocket Full timeCustomer Success Manager ( US ) About the organization - At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
3 weeks ago
Chennai, India Crayon Data Full timeRole: Customer Success Manager Experience: 5 to 7 years Location: Chennai (40–50% travel to Riyadh) Role Overview We're looking for a Customer Success Manager with a strong background in data, analytics, or AI-driven platforms. In this role, you will act as the bridge between enterprise clients and Crayon's AI agentic solutions translating business...
