Customer Support Associate
1 month ago
We have been retained by a Global client - based on IT industry to hire a Associate Customer Support (E-Care).
We are currently seeking exceptional talent with experience in international (US/UK) voice and chat, having work experience in Tier 1 companies and you will be responsible for providing exceptional customer service and owning the experience with a primary focus on handling inbound and outbound calls, conducting sales and service for customers.
Job Location: - Bangalore and Noida.
Should be willing to work from office from the day of onboarding and US shift hours. (India Night hours)
Both side cab facility provided till 35km.
Preferred Candidate Profile:
3+ years’ experience in a customer-facing or sales environment, experience handling inbound/outbound calls, voice & chat working with US process.
Exemplary oral and written communications / comprehension skills in English.
Background in a customer focused or problem-solving environment
Promotes and sells products and services to customers
Ability to work independently without direct, onsite supervision
Proficient in working with several computer applications and databases, managing through multiple
systems programs and screens simultaneously
Strong customer focus, problem solving skills, and time management skills
Experience in complaint handling and resolution
Ability to meet and exceed monthly performance targets
Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products
Minimum typing speed 35+ WPM
Interview/Selection process: -
Candidates will undergo Online assessment, with those meeting the requirements going forward.
Graduation is mandatory (No distance / Correspondence / Open University candidates aren’t eligible)
if you are interested, kindly share your CV at ankita.srivastava@gateway-search.com
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