Workday HCM Techno-Functional Consultant
2 days ago
Job TitleWorkday HCM Techno-Functional Consultant / AnalystJob SummaryWe are seeking a Workday HCM Techno-Functional professional with strong experience in support, reporting, and configuration across Workday HCM modules. The ideal candidate will have hands-on experience in incident management, operational reporting, and performance metrics, with a strong focus on Time to Resolution (TTR), SLA adherence, and continuous process improvement.Key ResponsibilitiesTechno-Functional Responsibilities- Provide L2/L3 support for Workday HCM modules including:- Core HCM- Performance & Talent Management- Compensation- Absence / Time Tracking (if applicable)- Analyze business requirements and translate them into Workday configurations and solutions.- Perform business process framework (BPF) configuration and troubleshooting.- Support EIBs, Workday Studio, and integrations with downstream systems.- Create and maintain calculated fields, condition rules, and custom reports.- Support UAT, regression testing, and post-production releases.Operational Reporting & Metrics- Track, analyze, and report support performance metrics, including:- Time to Resolution (TTR)- First Contact Resolution (FCR)- SLA compliance- Ticket backlog and aging- Build and maintain Workday reports and dashboards for operational insights.- Provide Root Cause Analysis (RCA) for recurring issues and systemic failures.- Identify trends to proactively reduce resolution time and improve system stability.Support & Stakeholder Management- Act as a key point of contact for HR, Payroll, and Business stakeholders.- Manage incidents and service requests using tools such as ServiceNow, JIRA, or similar.- Ensure high customer satisfaction by meeting or exceeding defined resolution SLAs.- Participate in weekly/monthly performance reviews and continuous improvement initiatives.Required Skills & ExperienceMandatory- 5+ years of experience in Workday HCM (Techno-Functional)- Strong hands-on experience in Workday HCM configuration and support- Proven experience managing Time to Resolution (TTR) and SLA-based support models- Strong reporting experience using Workday Report Writer- Experience with incident, problem, and change management- Ability to perform RCA and impact analysisTechnical Skills- Workday Core HCM- Performance & Talent Management- Business Process Framework (BPF)- Calculated Fields & Condition Rules- EIBs, Integrations (Studio / APIs – good to have)- Reporting & DashboardsSoft Skills- Strong analytical and problem-solving skills- Excellent communication with technical and non-technical stakeholders- Ability to work under SLA pressure and prioritize effectively- Data-driven mindset with focus on measurable outcomesPerformance Metrics (KPIs)The role will be measured on:- Average Time to Resolution (TTR)- SLA adherence rate- First Contact Resolution (FCR)- Ticket backlog reduction- Recurring issue reduction- Stakeholder satisfaction scoresNice to Have- Workday certification(s)- Experience in HR operations or shared services- Exposure to Power BI or external analytics tools- Agile / ITIL certificationWhy This Role- Business-critical Workday HCM ownership- Strong focus on performance metrics and measurable impact- Opportunity to influence operational efficiency and HR transformationIf you're actively looking, please share Cv with nivetha.s@eminds.ai
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Workday HCM Techno-Functional Consultant
4 days ago
India Enterprise Minds, Inc Full timeJob Title Workday HCM Techno-Functional Consultant / Analyst Job Summary We are seeking a Workday HCM Techno-Functional professional with strong experience in support, reporting, and configuration across Workday HCM modules. The ideal candidate will have hands-on experience in incident management, operational reporting, and performance metrics, with a strong...
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Workday HCM Techno-Functional Consultant
4 days ago
India Enterprise Minds, Inc Full timeJob TitleWorkday HCM Techno-Functional Consultant / AnalystJob SummaryWe are seeking a Workday HCM Techno-Functional professional with strong experience in support, reporting, and configuration across Workday HCM modules. The ideal candidate will have hands-on experience in incident management, operational reporting, and performance metrics, with a strong...
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