Tricog Health | Customer Support Specialist | bangalore
2 days ago
Roles & Responsibility:
● To address customer issues and resolve them in a timely and efficient manner.
● Interact with customers on a variety of channels such as phone, email and ensure that all customer concerns are being dealt with immediately..
● Take ownership of customer issues.
● Escalate unresolved issues to the appropriate internal teams.
● Collect prompt and accurate feedback from customers.
● Provide accurate, valid and complete information by using the right methods/tools.
● Keep records of customer interactions, and calling data.
● Follow communication procedures, guidelines and policies.
Requirements:
● Qualification: Minimum of graduation in any field.
● Experience: 2 to 4 years.
● Language Preference: English, Hindi, Kannada and any other regional language.
● Willing to work on rotational & night shifts.
● Excellent interpersonal written and oral communication skills.
● Ability to work and support the team.
● Computer proficiency.
● Knowledge of conflict resolution techniques is preferable.
● Téléphonique Étiquettes.
● Ability to multitask, prioritize, and manage time effectively.
● 6 Months Contract Job.
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