Tricog Health | Customer Support Specialist | bangalore

2 days ago


bangalore, India Tricog Health Full time

Roles & Responsibility:


● To address customer issues and resolve them in a timely and efficient manner.

● Interact with customers on a variety of channels such as phone, email and ensure that all customer concerns are being dealt with immediately..

● Take ownership of customer issues.

● Escalate unresolved issues to the appropriate internal teams.

● Collect prompt and accurate feedback from customers.

● Provide accurate, valid and complete information by using the right methods/tools.

● Keep records of customer interactions, and calling data.

● Follow communication procedures, guidelines and policies.



Requirements:

● Qualification: Minimum of graduation in any field.

● Experience: 2 to 4 years.

● Language Preference: English, Hindi, Kannada and any other regional language.

● Willing to work on rotational & night shifts.

● Excellent interpersonal written and oral communication skills.

● Ability to work and support the team.

● Computer proficiency.

● Knowledge of conflict resolution techniques is preferable.

● Téléphonique Étiquettes.

● Ability to multitask, prioritize, and manage time effectively.

● 6 Months Contract Job.



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