Help Desk Professional

7 days ago

kollam, India beBeedesktopsupport Full time

Desktop Support Specialist Job DescriptionWe are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing second-level technical support for desktop/laptop hardware, software, and peripherals.Your primary responsibility will be to diagnose and resolve advanced technical issues escalated from the L1 support team. You will also be responsible for installing, configuring, and maintaining operating systems, software applications, and system updates.In addition, you will perform root cause analysis to identify recurring technical problems and develop solutions. You will also be expected to assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.You will work collaboratively with the IT team on projects, upgrades, and implementations. You will maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.You will provide remote support and troubleshooting for users working from home or in the field. You will train and mentor junior support technicians as needed.You will ensure compliance with IT policies, security protocols, and best practices. You will perform routine maintenance and inspections to ensure optimal performance of equipment.Key Responsibilities:Provide second-level technical support for desktop/laptop hardware, software, and peripherals.Diagnose and resolve advanced technical issues escalated from the L1 support team.Install, configure, and maintain operating systems, software applications, and system updates.Perform root cause analysis to identify recurring technical problems and develop solutions.Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.Collaborate with the IT team on projects, upgrades, and implementations.Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.Provide remote support and troubleshooting for users working from home or in the field.Train and mentor junior support technicians as needed.Ensure compliance with IT policies, security protocols, and best practices.Requirements:Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.2-4 years of experience in a desktop support or similar role.Strong knowledge of Windows and Mac operating systems.Proficiency with Microsoft Office Suite and other common software applications.Experience with Active Directory, group policies, and user account management.Familiarity with remote desktop tools and support software.Excellent problem-solving and analytical skills.Strong communication and interpersonal skills.Ability to work independently and as part of a team.Benefits:Competitive salary and benefits package.Opportunities for professional growth and development.Collaborative and dynamic work environment.Other Information:This is a full-time position.The ideal candidate will have relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).

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