Expert Application Support Specialist

3 days ago


pune, India beBeeSupport Full time

Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to applications and ensuring seamless delivery of services.About the RoleThis is an exciting opportunity for a dedicated individual who is passionate about delivering high-quality support services. As an Application Support Specialist, you will play a vital role in managing application support tickets from initial triage to closure.Key ResponsibilitiesTicket Management: Manage application support tickets using Service Now as the primary tool.Collaboration: Collaborate with teams to resolve issues and improve service delivery.Project Work: Work on projects and change activities to support the Bank's wider change agenda. Ensure all documentation is updated to share knowledge across the team. Assist in problem-solving and work with the MIM team to resolve incidents. Look for ways to improve service delivery and suggest changes in working practices.The Ideal CandidateWe are looking for a talented and motivated individual who possesses excellent technical skills and a strong understanding of application support principles. If you have experience working with GoAnywhere/MFT, SSH, PGP encryption, and scripting, we want to hear from you.What We OfferIn return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career growth and professional development.



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