Technical Support Specialist
24 hours ago
Job Title:Service Desk LeadJob Description:We are seeking a highly skilled Service Desk Lead to join our team. The successful candidate will be responsible for handling L2 issues reported with the Helpdesk, which may include:Receive calls, emails and web-tickets from end users and other Agency Service Desks / Help Desks, and create Incident tickets or Service Request tickets, logging all pertinent information.Tracking and classifying incoming incidents or service requests, attempting initially solutions.Provides initial assessment of categorization and prioritization for reported Incidents and Service Requests and provides initial support, targeting a higher level of first contact resolution.Ensures Incidents and Service Requests are properly escalated and assigned to appropriate support groups.Perform hierarchical escalation to Service Desk Management and Incident Management.Provide communication to end users concerning the status of Incidents, Service Requests and Changes.Compiles data through Incident entry that will be used for management information and reporting.Maintains ownership of Incidents, ensuring status update and resolution according to SLAs.Provide input to Service Desk Management regarding Continuous Improvement opportunities.Cooperating with both internal groups (Problem Management, second-line) and external support teams in order to redirect incidents properly.Key Skills and Qualifications:Excellent communication and problem-solving skills.Able to work under pressure and meet deadlines.Strong analytical and decision-making skills.Experience working in a helpdesk environment is essential.Benefits:Opportunity to work in a dynamic and growing organization.Competitive salary and benefits package.Ongoing training and development opportunities.
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Technical Support Specialist
5 days ago
salem, India beBeeSupport Full timeJob Title:Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our organization. As a Technical Support Specialist, you will be responsible for providing technical assistance to users via phone, email, chat, or ticketing system as first response.Key Responsibilities include:Provide technical assistance to users via phone,...
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Technical Support Role
5 days ago
salem, India beBeeTechnical Full timeJob Title: Technical Support SpecialistDescription: This is a unique opportunity to work as a technical support specialist in a dynamic environment. The selected candidate will be responsible for providing level 2 technical support for Talkdesk platform incidents and service requests, assisting in setup, configuration, and deployment activities, and working...
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Computer Hardware Technical Specialist
3 days ago
salem, India beBeeHardware Full timeJob Title:Desktop Support SpecialistAbout the Role:We are seeking an experienced Desktop Support Specialist to join our team. In this role, you will provide second-level technical support for desktop/laptop hardware, software, and peripheral issues.
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Oracle Technical Support – Customer Advocate
5 days ago
salem, India beBeeTechnical Full timeJob OpportunityWe are seeking a highly skilled Technical Support Specialist to provide timely and effective support to customers across various Oracle EBS modules.The successful candidate will have proven experience in Oracle EBS R12 Tech Support, especially across multiple modules in Supply Chain and Manufacturing domains.A strong background in SQL /...
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Maximo Technical Specialist
1 day ago
salem, India beBeeMaximo Full timeJob DescriptionAs a Maximo Technical Specialist, your primary responsibility will be to provide expert-level technical guidance and support to clients leveraging the Maximo platform. Key areas of expertise include Maximo 7.6.x / MAS 8/9, Maximo Integration Framework (MIF), REST API Integration, Automation Scripts, Java Class Customization, Workflow Designer,...
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Remote Technical Support Specialist
23 hours ago
salem, India beBeeTechnicalExpertise Full timeJob Title: Technical Support ExpertLocation: Remote (Global)Years of Experience Required: 5–8Employment Type: Full-Time PositionTroubleshooting & Debugging:Act as the main point of contact for resolving customer-reported technical issues.Analyze and resolve complex problems involving software functionality, integrations, data inconsistencies, and user...
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Office 365 Technical Specialist
5 days ago
salem, India beBeeTechnical Full timeMicrosoft 365 Specialist Job DescriptionAs a seasoned Microsoft 365 specialist, you will be responsible for designing and implementing Office 365 environments.This role involves leading the design and implementation of Office 365 solutions, including Exchange, Microsoft Teams, SharePoint, and OneDrive for Business.The ideal candidate will have a strong...
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Cloud Infrastructure Support Specialist
23 hours ago
salem, India beBeecloud Full timeJob Title: Cloud Infrastructure Support SpecialistThis role involves providing proactive monitoring of customer Azure infrastructure to ensure optimal performance and availability.The successful candidate will be responsible for handling incidents and tickets in a timely manner, while also attending customer calls to address their concerns.Additionally, the...
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salem, India beBeeSupport Full timeBusiness Central Support SpecialistThis role requires a skilled support specialist with functional and technical expertise to provide assistance for Business Central users.Provide expert support for Business Central users, troubleshooting system issues and resolving problems efficiently.Analyze system logs and perform diagnostic checks to identify the root...
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Support Trading Analytics
5 days ago
salem, India beBeeTrading Full timePlatform Support Specialist - FinTech SaaSWe are seeking an experienced Platform Support Specialist to join our team and assist global traders using our trading analytics platform.This is a technical, product-centric support role that requires strong critical thinking and problem-solving skills.As a Platform Support Specialist, you will handle real-time user...
