Support Trading Analytics

1 day ago

salem, India beBeeTrading Full time

Platform Support Specialist - FinTech SaaSWe are seeking an experienced Platform Support Specialist to join our team and assist global traders using our trading analytics platform.This is a technical, product-centric support role that requires strong critical thinking and problem-solving skills.As a Platform Support Specialist, you will handle real-time user queries, troubleshoot issues, and ensure a seamless platform experience while working directly with our founder-led team.Key Responsibilities:Provide fast, clear, and accurate live chat (primary) and email (secondary) supportHelp traders navigate platform features, trade analytics, and reportsTroubleshoot issues related to account setup, imports, and analytics workflowsIdentify recurring technical issues and resolve them using strong product knowledgeMaintain and efficiently search through a large internal knowledge baseDocument findings and curate common questions/answersRequired Skills and Qualifications:2+ years of experience in SaaS or product-based technical supportFinTech or trading-related platform support backgroundExcellent written English skillsProven ability to self-learn quickly and handle complex workflows independentlyProficiency with Excel/CSV data handlingStrong troubleshooting and reasoning skillsBenefits:Competitive pay and bonusGlobal exposureDirect mentorship and weekly review from company leadershipClear growth into Product, QA, or Technical Operations

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