IT Service Assurance Manager
5 days ago
Hi,We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP (Good Practice) regulations, and support the organizations mission to deliver high-quality healthcare solutions. The ideal candidate will have a strong background in IT service management, preferred experience in the pharmaceutical or life sciences sector. Areas Of Responsibility : Overseeing global IT service delivery across all Sun Pharma locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning North America, APAC, Middle East, Australia, and EMEA regions. Managing day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams, including Application, Infrastructure, Security, Governance, and Business stakeholders. Building and sustaining strong, effective relationships with outsourced IT partners and other vendors to ensure service levels are maintained, issues are resolved promptly, and contractual commitments are met.Aligning IT services with evolving business priorities and ensuring timely communication and translation of those priorities across IT teams.Proactively identifying opportunities for service improvement and implementing Service Improvement Plans (SIPs) to sustain or enhance performance.Conducting regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.Identify risks and issues in service delivery and implement timely corrective actions.Coordinate with technical teams to ensure smooth implementation and ongoing support of services.Manage escalations and ensure timely resolution of service issues.Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.Collaborate with stakeholders across R&D, manufacturing, quality, and commercial operations to understand business requirements and ensure IT services meet those needs.Manage vendor relationships and third-party service providers to ensure contractual obligations are met.Oversee incident, problem, change management and other ITIL processes in alignment with ITIL framework.Facilitate audits and inspections by regulatory bodies related to IT systems and services. Educational Qualification :Bachelors degree in computer science, Information Technology, or a related field Specific Certification : ITIL v4 certification (Foundation or higher) is required. Skills: Excellent leadership and interpersonal skills.Strong analytical and problem-solving abilities.Effective communication and stakeholder management Experience : 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry preferred.Strong understanding of GxP regulations, system validation (CSV), and compliance frameworks (FDA, EMA, ISO) preferred.Demonstrated experience managing cross-functional teams and vendors in a matrix environment.Proven ability to manage complex projects and priorities under regulatory scrutiny.
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IT Service Assurance Manager
4 days ago
bangalore, India SUN PHARMA Full timeHi, We are having an opening for IT Service Assurance Manager at our Mumbai location. Job Summary : We are seeking a seasoned and proactive IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated pharmaceutical environment. This role is pivotal in ensuring IT services align with business needs, comply with GxP...
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Quality Assurance Analyst
22 hours ago
bangalore, India DevsTree IT Services Pvt. Ltd. Full timeJob Title: Quality Assurance (QA) Specialist Job Summary: We are looking for a Quality Assurance (QA) Specialist with 2-3 years of experience in the IT service industry. In this role, you will be responsible for ensuring the quality of IT services by developing and executing test plans, identifying defects, and collaborating with teams to deliver reliable...
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Quality assurance manager
4 weeks ago
Bangalore, India Zyoin Group Full timeThe Quality Manager leads, mentors, and manages the Quality Assurance team to maximise efficiency and provide the highest quality standards for our products and services. This role involves developing and implementing quality assurance strategies, overseeing testing processes, and collaborating with cross-functional teams to drive continuous improvement. ...
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Manager - Quality Assurance
2 weeks ago
Bangalore, Karnataka, India MUFG Full timeAbout MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the...
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Assurance Associate
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Bangalore, India Spectral Consultants Full time🚀 Spectral Consultants is Hiring! We are hiring for one of the largest audit and accounting firm for Bangalore location. 🎯 Position: Assurance Associate 📍 Location: Bangalore 💼 Experience: CA freshers of 2024-25 batch or with 1 year of experience , Qualified CPA with one or 2 years of experience. Assurance Services – Audit & Advisory About the...
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Partner Audit
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bangalore, India Bhuta Shah & Co LLP | Chartered Accountants Full timeJob Title: Partner – Audit & Assurance / Statutory Audit Location: Mumbai Department: Audit & Assurance Reports to: Managing Partner About the Company Bhuta Shah & Co LLP, is a progressive Chartered Accountants Firm known for continuous innovation. We provide value-added services aimed at giving our clients a competitive edge in a rapidly evolving market....
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Quality Assurance Manager
3 days ago
bangalore, India GyanSys Inc. Full timeThe ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Title: QA Manager Location: Bangalore Work form Office Note: looking for immediate Joiners Required skills and...
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Assurance Associate
3 days ago
bangalore, India Spectral Consultants Full time🚀 Spectral Consultants is Hiring!We are hiring for one of the largest audit and accounting firm for Bangalore location.🎯 Position: Assurance Associate 📍 Location: Bangalore 💼 Experience: CA freshers of 2024-25 batch or with 1 year of experience , Qualified CPA with one or 2 years of experience.Assurance Services – Audit & AdvisoryAbout the...
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Bangalore, India Assurance Developers Full timeFull job description Job Title: Inside Sales Executive Location: Bangalore Experience: 1-3 years Employment Type: Full-time Job Summary: We are looking for a dynamic and results-driven Inside Sales Executive to join our sales team. The ideal candidate will be responsible for generating leads, managing customer relationships, and driving sales for...
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Quality Assurance Lead
19 hours ago
bangalore, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...
