Quality Assurance Lead
24 hours ago
Hi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre Team Hussle Period – Minimum 8 productive hours a day and 5 days a week Industry Exp : Preferably in telecommunications Job description Conduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus billing reconciliation. Perform call centre process audits covering call quality compliance, tagging accuracy, training process efficacy, and infrastructure integrity, alongside contract versus billing reconciliation. Audit complaint and escalation management processes, ensuring workflow routing correctness, Service Level Agreement (SLA), and escalation matrix configuration accuracy. Conduct Interactive Voice Response (IVR) audits to assess connectivity and workflow efficiency. Audit self-help channels for connectivity, uptime, and routing accuracy of customer inputs. Share workflow development inputs based on audit findings. Analyze customer voice data and correlate with audit findings to determine performance metrics. Drive Net Promoter Score (NPS) improvement initiatives for the organization. Conduct periodic audits of critical reports to ensure timely availability and accuracy. Manage end-to-end training for new call centre agents and monitor their performance quality Interested please contact at 9007377402 Regards Sabita Roy
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Quality Assurance Automation Lead
5 days ago
bangalore, India VAYUZ Technologies Full timeWe are seeking a highly skilled and experienced QA - Automation Lead to join our technology team. The ideal candidate will have strong hands-on experience in QA automation (web, API, mobile). Proficiency in at least one programming language for automation (Java, Python, JavaScript, etc.) and who have led a team. Key Responsibilities: Test Automation &...
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Quality Assurance Automation Lead
4 days ago
bangalore, India VAYUZ Technologies Full timeWe are seeking a highly skilled and experienced QA - Automation Lead to join our technology team. The ideal candidate will have strong hands-on experience in QA automation (web, API, mobile). Proficiency in at least one programming language for automation (Java, Python, JavaScript, etc.) and who have led a team. Key Responsibilities: Test Automation &...
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Quality Assurance Automation Lead
5 days ago
bangalore, India VAYUZ Technologies Full timeWe are seeking a highly skilled and experienced QA - Automation Lead to join our technology team. The ideal candidate will have strong hands-on experience in QA automation (web, API, mobile). Proficiency in at least one programming language for automation (Java, Python, JavaScript, etc.) and who have led a team.Key Responsibilities:Test Automation &...
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Quality Assurance Engineer
1 day ago
bangalore, India CareerXperts Consulting Full timeSoftware Quality Assurance (QA) Engineer At CareerXperts Workforce Solutions , we’re looking for a detail-oriented and passionate Software Quality Assurance Engineer to join one of our reputed technology clients. 🎓 Qualification: B.E / B.Tech / M.Tech / MCA in Computer Science or related field Key Responsibilities: Design, develop, and execute manual...
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Quality assurance lead
4 weeks ago
Bangalore, India Arokee Full timeWe are looking for a QA Lead to oversee quality assurance and manage a team of QA engineers, and ensure milestone deliveries are defect-free. The role requires strong leadership, test strategy planning, and hands-on testing. Responsibilities Define and drive the QA strategy for the projects. Manage QA engineers, assign test coverage areas, and...
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Quality Assurance Manager
3 days ago
bangalore, India GyanSys Inc. Full timeThe ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Title: QA Manager Location: Bangalore Work form Office Note: looking for immediate Joiners Required skills and...
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Quality assurance manager
4 weeks ago
Bangalore, India Zyoin Group Full timeThe Quality Manager leads, mentors, and manages the Quality Assurance team to maximise efficiency and provide the highest quality standards for our products and services. This role involves developing and implementing quality assurance strategies, overseeing testing processes, and collaborating with cross-functional teams to drive continuous improvement. ...
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Quality Assurance Automation Lead
3 days ago
bangalore district, India VAYUZ Technologies Full timeWe are seeking a highly skilled and experienced QA - Automation Lead to join our technology team. The ideal candidate will have strong hands-on experience in QA automation (web, API, mobile). Proficiency in at least one programming language for automation (Java, Python, JavaScript, etc.) and who have led a team. Key Responsibilities: Test Automation &...
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Quality Assurance Tester
5 days ago
bangalore, India Parrot CTFs Full timeCompany Description Parrot CTFs provides modern cybersecurity training and enterprise-grade consulting through an advanced Capture the Flag (CTF) platform. Our platform features over 150 real-world challenges and vulnerable lab machines, specialized tracks, and a VPN-based lab environment. We offer adaptive learning paths suitable for everyone from beginners...
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Quality Lead
2 weeks ago
bangalore, India Pluckk Full timeLocation: Delhi | Experience: 5–8 years | Employment Type: Full-time Are you passionate about food quality and safety, and ready to lead quality initiatives in a fast-growing premium fresh food brand? Join Pluckk as a Lead – Quality , where you’ll play a pivotal role in building and maintaining our high standards across production and supply chain...
