Quality Assurance Lead
11 hours ago
Hi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre Team Hussle Period – Minimum 8 productive hours a day and 5 days a week Industry Exp : Preferably in telecommunications Job description Conduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus billing reconciliation. Perform call centre process audits covering call quality compliance, tagging accuracy, training process efficacy, and infrastructure integrity, alongside contract versus billing reconciliation. Audit complaint and escalation management processes, ensuring workflow routing correctness, Service Level Agreement (SLA), and escalation matrix configuration accuracy. Conduct Interactive Voice Response (IVR) audits to assess connectivity and workflow efficiency. Audit self-help channels for connectivity, uptime, and routing accuracy of customer inputs. Share workflow development inputs based on audit findings. Analyze customer voice data and correlate with audit findings to determine performance metrics. Drive Net Promoter Score (NPS) improvement initiatives for the organization. Conduct periodic audits of critical reports to ensure timely availability and accuracy. Manage end-to-end training for new call centre agents and monitor their performance quality Interested please contact at 9007377402 Regards Sabita Roy
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Quality Assurance Specialist
7 days ago
gautam buddha nagar, India Suraasa Full timeJOB DESIGNATION - Quality Assurance Analyst (Sales) Work Location - Noida Work schedule - 6 Days (Monday - Saturday) Mandatory Experience - 2+ Years ( Ed-Tech Industry) About the Role We are seeking a detail-oriented Quality Assurance Analyst (Sales) to ensure that our counsellors’ customer interactions meet the highest standards of quality, compliance,...
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Quality Executive
1 week ago
gautam buddha nagar, India CAE SIMULATION TRAINING PRIVATE LIMITED Full timeTitle: Executive Department: Quality Assurance & Safety. Position Overview: The Quality Executive plays a critical role in ensuring the highest standards of quality across all stages of policy and process development, operation, and execution. This role involves overseeing quality assurance, Aviation Safety, Environment health safety processes, coordinating...
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Senior Quality Assurance Engineer
2 weeks ago
gautam buddha nagar, India Gamemano Full timeThe Senior Quality Assurance Engineer will serve as a technical leader and mentor within our QA department, responsible for architecting and implementing comprehensive testing strategies across our product portfolio. This role combines technical expertise, leadership abilities, and strategic thinking to ensure the highest quality standards in our...
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Quality Management
2 weeks ago
gautam buddha nagar, India Talent Toppers Full timeNo Software Testing Engineer Applications please. We have an opening for the Quality Manager ( Quality Management /Assurance - QMS / ISO 9001 ) in our Client's BPS insurance team. About the Role Define, document, and ensure standardized processes, methodologies, and controls to deliver high-quality services and reduce risks. Experience Range - 14+ Years....
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Assistant Manager Quality Control
12 hours ago
gautam buddha nagar, India INGAR Full timeCompany Description INGAR ELECTRONICS is a leading manufacturer and distributor of electrical connectors, wiring harnesses, and integrated equipment for the Automotive, Telecom, Electric Vehicles (EV), and Defense sectors. The company is dedicated to revolutionizing the Indian EV market by offering globally competitive products to Indian OEMs. INGAR is...
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Head Service Assurance
2 weeks ago
gautam buddha nagar, India Tata Play Fiber Full timeHello, We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. More About us - What you’ll be doing: To monitor and improve quality across various customer operations processes and customer touch points by means of regular and structured audit mechanism. Key...
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Quality Analyst
7 days ago
gautam buddha nagar, India Lepide Full timeQuality Analyst Position Summary: We are looking for Quality Analyst (Manual) with 2 plus years of industry experience to work alongside our growing team of quality analysts and product developers. The QA will be responsible for ensuring the product meets the established standards of quality including reliability, usability and performance. Desired Candidate...
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Quality Assurance
5 days ago
Gautam Budh Nagar, India MEDISYS Full time**Company Description** MEDISYS (Premier Medical System and Devices Pvt Ltd) is India’s one of the oldest life saving medical devices manufacturing companies established in 1978. MEDISYS is one of the fastest growing Indian companies with its R&D Centre located in Noida, It has the technical capabilities and competent resources to research and develop...
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Automation Test Lead
1 week ago
gautam buddha nagar, India Spectral Consultants Full timeWe are looking for a Test Engineering Team Lead to spearhead quality engineering initiatives across our application platforms. This is an excellent opportunity for a seasoned QA professional to bring strong technical leadership, deep testing expertise, and architectural mindset into a fast-paced, Agile environment. 🔧 Key Responsibilities Lead, mentor, and...
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QA/QC Manager
2 weeks ago
Gautam Buddha Nagar, India K.V. Aromatics Private Limited Full timeQuality Assurance & Quality Control Manager K V Aromatics Private Limited is a global leader in mint products and natural essential oils. Headquartered in the National Capital Region (NCR) of Delhi, India, we specialize in delivering premium-quality mint-based ingredients and essential oils to customers worldwide. With a strong emphasis on quality, customer...