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Strategic Business Growth Manager
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Drive Business Growth with Strategic TransformationElevate your career as a Business Insights Manager and lead global BPO operations towards strategic transformation, driving measurable outcomes in productivity, billable utilization, SLA adherence, and customer experience metrics.Key Responsibilities:Elevate Enterprise-Wide Transformation: Spearhead large-scale transformation programs with a focus on cost reduction, process efficiency, and quality improvement.Achieve Alignment between Transformation Initiatives and Business Goals: Drive measurable outcomes by aligning transformation initiatives with strategic business goals.AI/ML-Driven Innovation: Champion use cases for AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation.Collaborate with Internal Teams to Develop AI/ML Solutions: Work with internal teams to develop AI/ML solutions, proof-of-concepts, and production-ready deployments.Process Reengineering & Six Sigma: Leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.Conduct Value Stream Mapping, Root Cause Analysis Workshops, and Process Simulations: Analyze opportunities for process optimization and operational efficiency through value stream mapping, root cause analysis workshops, and process simulations.Develop, Track, and Report on Key Transformation KPIs: Monitor and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.Required Qualifications:Bachelor's Degree in Engineering, Computer Science, or a Related Field (Master's Preferred): Pursue advanced education in engineering, computer science, or a related field.Six Sigma Black Belt Certification (Mandatory): Obtain Six Sigma Black Belt certification for process improvement expertise.Demonstrated Ownership of Large-Scale Transformation Projects (12+ Years of Experience in BPO/KPO/Shared Services): Lead large-scale transformation projects with proven results in BPO, KPO, or shared services environments.Experience Leading AI/ML Initiatives (5+ Years): Develop expertise in leading AI/ML initiatives with a deep understanding of the entire model lifecycle.