Client Relationship Executive

6 days ago

indore district, India Kimirica Hunter International Full time

Role Overview: As the Customer Relationship Executive at Kimirica Hunter International, you will be responsible for overseeing all customer support operations, developing and implementing strategies to enhance the customer journey, and ensuring a seamless and delightful experience for every interaction. You will lead a team of customer service representatives, maintain a high level of customer satisfaction, and act as the voice of the customer within the organization. Key Responsibilities: 1. Customer Support Operations: - Manage and oversee day-to-day customer service operations across multiple channels (email, chat, social media, WhatsApp, and phone). - Develop and implement SOPs to streamline the resolution of customer inquiries, complaints, and issues. - Monitor and manage KPIs like first response time, resolution time, CSAT, and NPS. - Ensure timely escalation and resolution of critical customer concerns. 2. Customer Experience: - Design and implement strategies to enhance customer experience and loyalty. - Regularly gather customer feedback to identify pain points and areas of improvement. - Collaborate with product, marketing, and operations teams to address customer needs and drive brand loyalty. 3. Technology and Tools: - Implement and optimize customer service tools like CRM, live chat platforms, and ticketing systems. - Track and analyze data to identify trends and insights that can inform decision-making. 4. Reporting and Insights: - Create detailed reports on customer service performance and provide actionable insights to leadership. - Track and analyze customer service trends to proactively address potential challenges. Key Qualifications: - Strong communication and interpersonal skills. - Ability to handle escalations and de-escalate challenging situations with tact and empathy. - Proficiency in CRE and customer service tools (e.g., Zendesk, Freshdesk). - Analytical mindset with a data-driven approach to decision-making. - Excel knowledge. Personal Attributes: - Customer-centric mindset with a passion for delivering exceptional experiences. - Problem-solving and conflict-resolution skills. - High level of empathy, patience, and adaptability.

  • Client Relationship Executive

    7 days ago

    surat district, India Kahani by i2c Events Full time

    Role Objective: The Client Relationship Executive (CRE) is responsible for managing post-closing client coordination, ensuring milestone-wise payment collections, timely reporting, and smooth communication between clients, finance, and internal teams. The role focuses on building trust and maintaining long-term relationships through systematic follow-ups and...

  • Client Relationship Executive

    6 days ago

    Indore, India DS Consulting Full time

    Client Relationship Specialist For Night Shifts - Timing for Male: any time between (6 pm to 6 am) Time will be decided by Management. Timing for Female: 8 pm to 5:30 am No. of Vacancies-3 Location - Palasia, Indore 5 days working (Mon-Fri) Salary - Freshers - 16939/ - Experienced - Till 24000/ - Job Description: Responsible for maintaining the relationship...

  • Client Relationship Executive

    2 days ago

    Indore, Madhya Pradesh, India Kimirica Lifestyle Full time

    We are seeking a highly motivated and experienced Client Relationship Executive to join our dynamic team at a leading cosmetic manufacturing company. As a CRM/CRE, you will be responsible for driving sales growth and expanding our business in the B2B market. This role requires excellent communication skills, a strong understanding of the cosmetic industry,...

  • Client Relationship Executive

    1 week ago

    Indore, India APSK Production & Entertainment Pvt. Ltd. Full time

    Generating leads from a provided database of clients. - Performing follow-ups with prospective clients. - Working in coordination with co-workers to ensure proper customer service. - Building productive trust relationships with customers. **Salary**: ₹11,000.00 - ₹20,000.00 per month Schedule: - Morning shift Ability to commute/relocate: - Indore,...

  • Client Relationship Manager

    7 days ago

    Indore, Madhya Pradesh, India Imast Operations Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description: Client Relationship Manager IT Solutions / Loyalty ProgramsLocation: IndoreCompany: IMAST Operations Private LimitedDepartment: Client Success & Loyalty Program ManagementEmployment Type: Full-time, Work-from-OfficeAbout IMASTIMAST Operations Pvt. Ltd. is India's leading Loyalty & Rewards Program Management and SaaS-based Solutions company,...

  • Relationship Manager

    6 days ago

    raipur district, India Client First Asia Full time

    Job Description – Relationship Manager (RM) Operations Position: Relationship Manager – Operations Department: Operations / Client Relationship & Retention (CRR) Location: Raipur (Client First Wealth Management HQ) Employment Type: Full-time About Client First Wealth Management Client First Wealth Management is a fast-growing wealth management company...

  • Client Relationship Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Jay Chugh Photography Full time

    Position: Client Relationship executive Department: Client Services Key Responsibilities - To Clear & effective communication with clients and team. - Two months before wedding send itinerary form to client and collect the information from them and Pass the function timings with travel team for travel booking. - Arrange a call or meeting with clients to...

  • Client Relationship Executive

    13 hours ago

    Indore, Madhya Pradesh, India Yashaswi Group Full time

    Urgently hiring for one of the printing press Industry - Job Profile-Client Relationship Executive Job Location-Indore Gender-Male & Female Qualification-Must be a graduate /MBA Preferred Experience-Min 6 Month to 2 Yrs required Salary-25000(23500 in hand + 1500 fuel allowances) Job Type-Under Naps Duration-6 Month Required good communication skills...

  • Client Relationship Executive

    2 weeks ago

    Kolkata District, West Bengal, India Xpertalk Infotech Full time

    **Job Title: Client Relationship Executive** - **Location: New Town, Kolkata**_ - **Experience: 6 months to 2 years**_ - **Face to face interviews only**_ **Perks and Benefits**: - PF and ESI - Healthy and positive workplace - Rapid growth opportunity **Responsibilities**: - Reaching out to clients and understanding the requirements - Sourcing the...

  • Client Relationship Executive

    6 days ago

    Indore District, Madhya Pradesh, India LanceSoft Inc Full time

    **Job Title: Night Shift Client Relationship Associate** **Location**: Vijay Nagar Indore **Company**: LanceSoft Inc. **Position Type**: Full-Time, 6:30 pm-3:30 am IST **About Us**: LanceSoft Inc. is a leading staffing solutions provider specializing in connecting top talent with exceptional companies. We are dedicated to providing innovative staffing...