Digital Transformation Specialist

We are seeking a seasoned ServiceNow professional to handle daily administration, ensure platform security and optimize performance. The ideal candidate will configure workflows, support users and implement enhancements that improve service delivery.About thinkbridgethinkbridge is a global digital product development firm that helps growth-stage companies gain technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our accelerators. Our vision is to build amazing software fast.Why is thinkbridge a great place to work?At thinkbridge we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our philosophy allows you to take a dive into a world where work doesn't tie you down. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, encouraged to voice their ideas, have equal opportunities and are treated fairly. We prioritize employee health and well-being initiating wellness programs, providing mental health resources and ergonomically designed workspaces to support employees' physical and mental health. We understand the value of work-life balance hence follow flexible working hours to ensure they can rejuvenate besides managing their personal commitments without hassle.thinkbridge is a place where you can:Think bigger – because you have the time opportunity and support it takes to dig deeper and tackle larger issues.Move faster – because you'll be working with experienced helpful teams who can guide you through challenges quickly resolve issues and show you new ways to get things done.Go further – because you have the opportunity to grow professionally add new skills and take on new responsibilities in an organization that takes a long-term view of every relationship.thinkbridge lives by five core values: Outcomes Quality Ownership Accountability and Communication. This role embodies all five - you'll own outcomes maintain high technical standards and communicate effectively across all levels.Experience Level: Mid-Level – ServiceNow Administrator with 7+ years experience in platform administration configuration and ITSM operations. Strong technical foundation in automation workflow design and enterprise system support is essential. Hands-on CMDB & Domain separation is mandatory.What is expected out of you?As part of this JobCMDB ( Configuration Management Database): Responsible for maintaining CMDB data accuracy and CI relationship integrity.Domain Separation: Managing multi-tenant environments domain-specific configurations visibility rules update set handling and troubleshooting domain conflicts.Platform Administration & Configuration: Perform day-to-day administration including managing the technical configuration of the platform building forms creating reports and dashboards.User Management & Security: Manage user accounts roles and access control lists (ACLs) to ensure appropriate access levels and platform security.Maintenance & Upgrades: Monitor system performance perform routine maintenance error identification/remediation and manage the planning and execution of platform upgrades and patches.Support & Troubleshooting: Serve as primary support resource for end-users and support teams investigating diagnosing and resolving technical issues (incidents) related to the platform.Workflow & Automation: Gather requirements from stakeholders and implement minor enhancements such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript).Documentation & Training: Create and maintain technical and user documentation for configurations processes and procedures and assist with training end-users and other staff.Collaboration & Process Improvement: Work with cross-functional teams (e.g. developers project managers business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident Problem Change Management etc.).Requirements:Must have skills:Strong proficiency in configuring ServiceNow modules (ITSM required ITOM HRSD SecOps a plus).Must have Configuration Management Database (CMDB) and Domain SeparationSolid understanding of IT operations concepts relational databases and integrations using REST/SOAP APIs.Strong problem-solving analytical organizational and communication skills are essential for interacting with technical teams and non-technical users alike.Good to have skills :Familiarity with HTML CSS and JavaScript for creating scripts business rules UI policies and client scripts.Certifications:A ServiceNow Certified System Administrator (CSA) certification is good to have. ITIL Foundation certification is also beneficial.Our Flagship Policies and Benefits:What we offerDedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.Cutting-Edge Projects – Work on exciting projects using the latest technologies.Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.Work EnvironmentRemote-First Culture: At thinkbridge we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools we stay connected and get great work done.Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations personal commitments or any other needs requiring prior approvalComprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind.Work-From-Workweek (WWW): Twice or thrice a year we come together for One-week sprints to collaborate in person foster stronger team bonds and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance.We organize city-wise company-sponsored local meetups–fun-filled day outings with your colleaguesAt thinkbridge you get reimbursed for approved certifications and short courses that support your roleWe embrace diversity and ensure equal opportunity for everyone fostering an inclusive workplace where all voices are valued.Job Type: Full-timeLocation: RemotePays: Competitive Salary + Bonus